Job Description:

About DXC Bulgaria  
We are DXC - a Fortune 500 global IT services leader. In Bulgaria, we are among the largest employers with over 4,000 employees working on the company's entire IT portfolio. We are flexible - we provide everything you need to comfortably work from home, but we also keep our offices open for collaboration, meetings, and building a strong team spirit. We tailor everyone’s development path to their individual interests through training and additional certifications.
Our experience and desire to grow, our mission, and our values create an environment where ambitious people become successful.

About the role
The NonStop Support engineer is responsible for delivering operational services to outsourcing accounts on time, on target with quality. He/she works on 24×7 rotation. The Support Engineer has focus on continuous operations, Incident and Change management of supported configuration items. The main goal is to minimize the amount of unplanned downtime in the customer's production environment and to achieve a high level of customer satisfaction. He/she works in close relationship with other teams and is under direct supervision by the team Management.

Daily challenges

• Daily support and upkeep of the NonStop environment and supporting products and processes.
• Categorize and prioritize the Incident (based on the urgency and impact to the business so that it can be handled quickly and efficiently)
• Strictly follow ITSM/ITIL processes and procedures
• Working with and vendor utilities and being able to work with various technical groups to support real-time business functions across our Customers critical set of Businesses.
• Adheres to ITIL, Change and Problem Management process.
• Maintains current software and products by ensuring system availability and performance in accordance with SLAs.
• Employment of diagnostic scripts, tools, known error databases and knowledge base to assist with initial diagnosis and determining possible applicable solution, temporary fixes and/or workarounds.
• If a resolution for the Incident is not known or available at this point, engage the relevant higher level support team.
• Understand and utilize the RtOP process and Key Production Environment incident handling
• Tasks to be performed with the highest quality and according to predefined timelines
• Follow training plans, requirements and schedules as outlined by the Technical Supervisor

eXperience and skills required

• University degree in Computer science, other related area or equivalent work experience.  
• Preferably 1+ years’ experience within IT Operations, infrastructure services support, operations monitoring and end user support.
• Interested in developing in NonStop technology, continual learning and professional development.
• Good understanding of ITSM/ITIL processes.
• Good analytical skills.
• Good communication skills both written and oral are required as the individual must interface with support teams, software vendors, and management staff.
• Team player. Ability to collaborate and cooperate with members of team and members of other teams.
• Fluent English.
• Willingness to work on shifts.

Company benefits 

• Competitive remuneration package
• Additional Medical § Life insurance
• 4 days additional paid leave (total: 24 days)
• Food vouchers
• Training, continuous learning and career development in the largest IT company on the market
• Unlimited access courses from a bunch of external partners for the best learner's experience (e.g., LinkedIn Learning, Udemy)
• Access to a foreign language learning platform
• Stable employment in an international company 
• Advancement opportunities within the organization (a variety of interesting projects with the array of technologies and tools) 
• Flexibility in work arrangement (the home office culture is in our DNA)
• Workplace equipment to organize your home office (e.g., chair, desk, additional monitor, headset etc.)
• DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Technologies, IBM, Microfocus, Salesforce, Red Hat, VMware, Workday) 
• Employee Referral Program - a financial bonus for the referrer for successful candidate recommendation 
• Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangeable for prizes)
• Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)
• Opportunity to join our numerous charity and ecology-related events organized by our Employee Ambassadors team

We Deliver eXcellence for our Customers and colleagues every day. Our values form the foundation of everything we do and every decision we make.
 

Thanks for taking the time to review our job posting. If you believe you are suitable, please do not hesitate to apply.

Please note that only shortlisted candidates will be contacted.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.