OVERVIEW

The Compliance Risk Manager Director, Consumer Protection Office reports to the Chief Compliance Officer within M&T Bank’s Compliance Risk Management Department and supports the risk management infrastructure by effectively overseeing and directing compliance risk management activities throughout the bank related to consumer protection laws, regulations and requirements, including fair and responsible banking principles.

This position will act in the capacity of Fair and Responsible Banking Officer for the institution and oversee the following functions and teams:

• Fair Lending Office, inclusive of fair lending quantitative analytics and fair lending advisory and qualitative monitoring activities to manage fair lending compliance efforts across various consumer and commercial lines of business;
• CRA and HMDA programs, including compliance advisory oversight and monitoring of CRA, HMDA, 1071 and other business data collection requirements. 
• UDAAP Program Office, inclusive of building and overseeing the implementation of the Bank’s UDAAP compliance program and performing focused UDAAP review and monitoring activities;
• Ownership and execution of the Bank’s Fair and Responsible Banking Policy and Program;
• Compliance advisory activities to support the Bank’s limited English proficiency (LEP) initiatives;
• Complaint Program and Monitoring, inclusive of effective second line oversight of the enterprise complaint management framework and perform second line call and complaint monitoring activities;
• Compliance reviews of marketing and advertising for the consumer and commercial lines of business.

The Compliance Risk Management Director, Consumer Protection Office, will provide leadership, consultation, and guidance to senior and executive leaders across the enterprise with respect to broad and emerging regulatory compliance issues and their impact to the bank’s business model, strategy and potential transactions and events with a specific focus on the application of consumer protection regulatory impacts. This position will also manage overall compliance risk strategy and subsequent execution of the workflow and performance of multiple personnel to ensure processes are completed in an accurate and timely manner.  The Compliance Risk Management Director, Consumer Protection Office, will manage and interact with State and Federal Regulatory Agencies and directly interact with senior and executive risk management committees, lines of business, and support organizations such as Internal Audit and Legal on an ongoing and regular basis to ensure the bank is operating within the Board-mandated compliance risk tolerance on behalf of their respective risk portfolio.

Each Director will provide leadership, consultation, and guidance to senior and executive leaders across the enterprise with respect to broad and emerging regulatory compliance issues and their impact to the bank’s business model, strategy and potential transactions and events with a specific focus on the application of regulatory rules. Directors will also manage overall compliance risk strategy and subsequent execution of the workflow and performance of multiple personnel to ensure processes are completed in an accurate and timely manner.  Directors will manage and interact with State and Federal Regulatory Agencies and directly interact with senior and executive risk management committees, lines of business, and support organizations such as Internal Audit and Legal on an ongoing and regular basis to ensure the bank is operating within the Board-mandated compliance risk tolerance on behalf of their respective risk portfolio.

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PRIMARY RESPONSIBILITIES

• Lead a team of 30+ compliance program and subject matter experts; report into the Chief Compliance Officer.
• Provide guidance, assess, and report on consumer protection and fair and responsible banking related emerging risks and regulatory analysis to M&T Bank Board of Directors, Management Risk Committee, and Examiners.
• Provide strategic leadership on behalf of Compliance Risk Management for the Company’s Compliance Risk initiatives.
• Maintain and develop in others an understanding of complex compliance and regulatory requirements applicable to the banking industry. Effectively communicate applicable requirements to cross-functional partners throughout the organization (i.e., lines of business, finance, technology, customer experience, etc.)
• Lead the development and presentation of regulatory issues highlighting new/emerging risks and other strategic compliance initiatives.
• As subject matter expert, proactively engage other key stakeholders to ensure comprehensive risk profile is provided to senior and executive management.
• Establish, maintain and leverage relationships with other functional areas (lines of business, first line risk, product, marketing, sales, legal, HR, and Internal Audit) to direct activities to promote an effective and synchronized approach to compliance risk management.
• Manage and conduct due diligence processes associated with mergers and acquisitions including: supporting product/service mapping exercises, identifying risk identification and remediation plans, and conducting business unit assessments to manage compliance risk associated with mergers and acquisition activities.
• Remain current on the changing regulatory environment to ensure policies, procedures, key initiatives remain compliant and key stakeholders are kept current and leverage understanding of rules and requirements to simplify the legal, regulatory, and risk management requirements that business teams must satisfy and develop strategies to support the efficient implementation of those requirements.
• Act as internal and external subject matter expert and advise on compliance with laws and regulations for applicable programs, including consulting on the design and implementation of enterprise risk initiatives, key performance indicators, key risk indicators and business changes to provide tactical regulatory/compliance and ensure consistent framework, standards and risk tolerances are followed in accordance with Enterprise Risk and Compliance expectations.
• Proactively identify and communicate deficiencies or gaps with regulatory compliance; provide guidance in the development of alternative solutions or implementation of corrective action.
• Step in as acting CCO when needed.
• Identify, measure, and escalate compliance risk issues to the Chief Compliance Officer (CCO), Chief Risk Officer, RCRC, Executives and/or the Lines of Business (LOBs) as necessary.
• Provide oversight of state, federal, domestic, and international regulator relationships and examinations including the Federal Reserve, OCC, SEC, DOL, FINRA, CFPB, States of New York, Delaware, and other states with business activity.
• Establish strategic priorities for the group, potentially impacting the entire bank, implement the priorities, and ensure ongoing compliance across the bank.
• Design, implement, maintain, and enhance internal controls to mitigate risk on an ongoing basis.
• Evaluate and advise on new/revised products, technologies, and services from a compliance risk perspective.
• Engage other Risk Departments, Internal Audit, Legal and/or Regulatory Affairs regarding interrelated risk issues impacting operational, credit, strategic, reputation, market, liquidity, interest rate and capital risks.
• Exercise independent authority concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
• Understand, adhere and enforce the company’s risk and regulatory policies, standards, and controls in accordance with the Board-approved risk appetite. 
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Actively promote an environment that supports diversity, inclusion and belonging and reflects the M&T Bank brand.
• Complete other related duties as assigned.

SCOPE OF RESPONSIBILITIES

• The position works under minimal supervision of the Chief Compliance Officer and is required to exercise independent judgment, discretion, and decision-making.  This will include decision-making in lieu of the Chief Compliance Officer.
• This position has substantial contact with internal departments and positions within M&T Bank Corporation and its subsidiaries, including members of senior and executive management, as well as some interaction with members of the Board.
• This position is required to establish and maintain ongoing and effective working relationships with external contacts including, but not limited to, regulators, attorneys, vendors, and peers at other institutions.

SUPERVISORY AND MANAGERIAL RESPONSIBILITIES

Direct supervision of 5-6 compliance managers; indirectly manage 30-50+ employees

EDUCATION AND EXPERIENCE REQUIRED

• Bachelor’s degree with a minimum of 13 years’ experience in a banking/compliance or other relevant field, OR, in lieu of a degree, a combined minimum 17 years’ advanced education and/or equivalent work experience including 12 years’ experience in a banking/compliance or other relevant field in related subject matter function with a mastery of regulatory compliance or regulatory compliance support functions (such as governance, testing, examination management, or issues management).
• Minimum of 6 years’ managerial experience.
• Mastery of understanding, interpreting and applying laws, rules, regulations, guidance and common law principles to practices within business units and lead or assist in the development or refinement of the control environment to bring the line of business within the risk tolerance of the Bank.
• Ability to effectively communicate verbally and in writing with all levels of management across the bank
• Strong interpersonal skills, ability to communicate in an articulate and professional manner to a diverse audience.
• Demonstrated knowledge of financial principles and regulatory & compliance issues related to the banking industry.
• Advanced knowledge and expertise regarding banking regulatory compliance examinations.
• Ability to coordinate and work collaboratively with internal and external contacts on a daily basis
• Must be able to exercise independent judgment and sound discretion and understand when formal legal interpretive advice is needed
• Executive leadership presentation and reporting experience
• Ability to critically evaluate compliance risk to determine if controls adequately adhere to the bank’s risk tolerance
• Strong managerial experience
• May require regulatory certifications or licenses, such as FINRA licenses, or CRCM designations

EDUCATION AND EXPERIENCE PREFFERED

• Advanced degree, law degree, Auditing certification
• Ability to identify efforts that will improve organizational efficiency
• Thorough knowledge of organizations, operations, systems, and practices within subject matter business units, including ability to assess and apply fair and responsible banking and consumer protection regulatory requirements across the organization.
• Effective project management skills
• Proficient in software utilized by the department, including Archer and Share-point
• Knowledge of bank-wide policies and procedures in responsible area

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $157,495.91 - $292,492.42 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above corresponds to our national pay range for this role. The specific pay range applicable to you may vary based on your location.

Location

Clanton, Alabama, United States of America