About Accenture 

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 750,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Join Accenture and help transform leading organisations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture and make delivering innovative work part of your extraordinary career. 

Job Description:

We are seeking an experienced Monitoring Tools Subject Matter Expert (SME) to lead the transition of monitoring tools and processes from an incumbent service provider to internal operations. The SME will play a crucial role in ensuring a seamless handover, optimizing the configuration of monitoring platforms, and ensuring the continuity of monitoring services during and after the transition. This role requires deep technical expertise in enterprise monitoring tools, automation of monitoring processes, and integration across complex IT infrastructures.

Key Responsibilities:

Transition of Monitoring Tools:

• Lead the transition of monitoring tools (e.g. Splunk, Prometheus, Datadog, Dynatrace, etc.) from the incumbent service provider to in-house management.

• Develop and execute a comprehensive transition plan that includes timelines, deliverables, and risk management strategies to ensure operational continuity.

• Collaborate with the incumbent provider to gather documentation, tool configurations, dashboards, and monitoring scripts.

• Conduct knowledge transfer sessions with internal teams, ensuring they fully understand the monitoring tool setup, configurations, and operational workflows.

• Ensure successful handover of monitoring infrastructure, processes, and tools, maintaining full operational functionality post-transition.

Tool Installation, Configuration, & Optimization:

• Oversee the installation, configuration, and customization of monitoring tools to align with organizational needs and industry best practices.

• Customize dashboards, alerting thresholds, and monitoring rules to meet the specific requirements of the organization and its IT infrastructure.

• Ensure the integration of monitoring tools with various enterprise applications, servers, networks, and cloud platforms for end-to-end visibility.

• Document tool configurations, monitoring processes, and workflows for future reference and ongoing maintenance.

Monitoring & Performance Management:

• Ensure that monitoring tools are correctly tracking key performance indicators (KPIs) and service level agreements (SLAs) across IT infrastructure, applications, and services.

• Implement proactive monitoring strategies, including predictive analysis and trend-based alerts, to prevent performance degradation or outages.

• Set up automated alerting mechanisms to notify relevant teams of issues, ensuring quick resolution and minimizing downtime.

• Continuously monitor tool performance, identifying areas for improvement and tuning configurations to optimize system performance and alerting accuracy.

Incident Management & Troubleshooting:

• Act as the lead technical expert for troubleshooting and resolving issues related to monitoring tools during and after the transition.

• Ensure timely and accurate responses to incidents detected by monitoring tools, including root cause analysis and post-incident reporting.

• Develop and maintain incident management protocols, including clear escalation paths and resolution procedures for monitoring-related incidents.

Collaboration & Knowledge Transfer:

• Collaborate with IT, DevOps, and application development teams to ensure seamless integration of monitoring tools with internal processes and systems.

• Provide training and mentorship to internal teams, ensuring that all staff are equipped to manage and maintain monitoring tools after the transition.

• Act as a point of contact for all monitoring tool-related inquiries, offering guidance and support to cross-functional teams.

Process Automation & Optimization:

• Identify opportunities to automate monitoring processes, including automated remediation workflows for common incidents.

• Leverage monitoring tools to support infrastructure-as-code (IaC) and continuous monitoring processes across cloud and on-premises environments.

• Continuously assess and optimize monitoring coverage, alert thresholds, and tool configurations to reduce false positives and improve response times.

Compliance & Best Practices:

• Ensure that all monitoring tools and processes adhere to internal security policies, compliance regulations, and industry best practices.

• Maintain proper access control and security standards within monitoring tools to safeguard sensitive data.

• Regularly audit monitoring configurations and ensure compliance with both internal and external audit requirements.

Vendor Management & Tool Lifecycle:

• Manage relationships with monitoring tool vendors to receive support, upgrades, and resolve technical issues as needed.

• Oversee tool licenses, ensuring compliance with agreements and managing renewals or expansions as required.

• Stay informed on emerging monitoring technologies, evaluating their potential to improve current toolsets and recommending new tools for adoption.
   

Job Qualifications (Must Have Skills)

Must be an Australian Citizen, and a security clearance is desirable. 5+ years of hands-on experience with enterprise monitoring tools such as Splunk, Prometheus, Datadog, SolarWinds, Dynatrace, or similar. Proven experience leading the transition of monitoring environments from external providers to internal operations. Strong background in configuring, tuning, and optimizing monitoring tools for large-scale enterprise environments. Experience in monitoring cloud, hybrid, and on-premises infrastructure, including integration with AWS, Azure, and other cloud services

Job Qualifications (Preferred Skills)

Expertise in setting up and configuring monitoring dashboards, alerts, and performance indicators for infrastructure, applications, and services. Knowledge of scripting languages (e.g., Python, Bash, PowerShell) to automate monitoring tasks and alerting processes. Strong understanding of IT infrastructure components (e.g., servers, networks, databases, cloud environments) and how they are monitored. Familiarity with CI/CD pipelines, DevOps practices, and the role of monitoring in agile development environments.

Due to the secure nature of this role, Australian citizens with an active security clearance will be preferred.

Benefits of working at Accenture:

• 18 weeks paid parental leave

• Long & short-term career break opportunities

• Structured career development program.

• Certified as a Family Inclusive Workplace™

• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

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At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.  

Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.  

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [email protected] and cite the relevant Job Number, or contact us on +61 2 9005 5000.  

To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement. 

Equal Employment Opportunity Statement for Australia:

At Accenture, our philosophy is anchored in recognising that our people are multi-dimensional. We take an intersectional human approach to create a work environment where all people feel like they can bring their authentic selves to work, every day.

We believe that equality drives innovation. Our commitment to accelerating equality starts at the top with our board and CEO and extends across every part of the company. This comes to life when our people own the equality agenda, making it part of their jobs – every decision, every day – and feel free to speak up and to act.

We do not tolerate discrimination because of differences, such as age, ability, ethnicity, gender, gender identity or expression, religion, or sexual orientation. We want a workplace that is inclusive and diverse to that end we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement for Australia:

At Accenture, we recognize that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.

Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [email protected] and cite the relevant Job Number, or contact us on +61 2 9005 5000.

To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.