We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.

Position Summary: 

Provides application support for the organization.

Key Responsibilities (other duties may be assigned):

• Provide second-tier support for legal collections software applications developed by PRA’s IT Department
• Report and communicate production issues to the appropriate individuals
• Perform root cause analysis and provide technical solutions to production related application errors
• Monitor routine and critical processes and workflows and proactively identify problem trends
• Assist with application implementations and configuration
• Assist with documenting technical and business processes including technical guides
• Responsible for ensuring compliance with applicable laws, regulations and company policies across areas of organizational responsibility
• Call rotation every 5 weeks for performing brief system checks or possibly respond to production issues/emergencies during business hours and off hours according to agreed upon SLA’s
• Hours are 9am to 5pm EST; Remote work is possible

Our Corporate offices are in Norfolk, VA but this role can be onsite or be Remote for someone in the USA who can work EST business hours.

Professional Experience/Qualifications:

• Associate or bachelor’s degree in IT or related field AND/OR any prior IT Support experience.
• New IT grads welcome to apply- 0 to 2 years of experience
• Knowledge of programming/scripting 
• Experience of Windows platforms
• Understanding of web technology 
• Understanding of SQL Server or Oracle database management systems
• Client focused and support orientated
• Excellent communication and interpersonal skills, both written and verbal

At PRA Group, we're committed to helping our employees reach their highest potential by offering competitive salaries, proprietary training programs, tuition reimbursement programs, comprehensive healthcare, dental and vision benefits, maternal and paternal leave, holiday pay and PTO, an employee assistance program, and valuable opportunities to establish a long career within our organization.
 

All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.