Posted:
12/18/2024, 4:00:00 PM
Location(s):
Gainesville, Florida, United States ⋅ Texas, United States ⋅ Pennsylvania, United States ⋅ Florida, United States ⋅ Houston, Texas, United States ⋅ Philadelphia, Pennsylvania, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
IT & Security
Do you thrive on solving complex technical challenges?
Are you passionate about technology and eager to make a real impact by ensuring seamless operations for users?
About the Role:
As a Tech Support Engineer, you will be the primary contact for production support escalations, ensuring timely resolutions by collaborating with tech teams. You will review and triage tickets, manage customer escalations, monitor process fidelity, and recommend improvements. Your role also involves tracking progress, handling documentation requests, and facilitating solutions for team challenges.
About the Team:
Elsevier’s Nursing and Health Education offers a high growth portfolio through a set of comprehensive offerings across the student journey. We have taken our world-class medical content, digitized it, and made it actionable and accessible to students in diverse modalities including simulation and virtual technologies.
Responsibilities:
Qualifications:
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
Please read our Candidate Privacy Policy.
Website: https://elsevier.com/
Headquarter Location: Amsterdam, Noord-Holland, The Netherlands
Employee Count: 5001-10000
Year Founded: 1880
IPO Status: Private
Last Funding Type: Private Equity
Industries: Content ⋅ Content Discovery ⋅ Delivery ⋅ Health Care ⋅ Information Services ⋅ Information Technology ⋅ Publishing