Director - Customer Support

Posted:
8/7/2024, 12:14:51 AM

Location(s):
Karnataka, India

Experience Level(s):
Senior

Field(s):
Customer Success & Support

Workplace Type:
On-site

About Zeta
Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.
Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.

Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.

Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.

About the Role:
This is a Senior Leadership role where you will be responsible for building and managing teams and processes for the Saas Support function with the goal to provide best-in-class Support to our Customers.
Zeta is an equal opportunity employer  

At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or other special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities.

Zeta

Website: http://zeta.tech/

Headquarter Location: San Ramon, California, United States

Employee Count: 1001-5000

Year Founded: 2015

IPO Status: Private

Last Funding Type: Corporate Round

Industries: Banking ⋅ Credit Cards ⋅ Financial Services ⋅ FinTech ⋅ Payments