Posted:
9/19/2024, 6:44:13 AM
Location(s):
Western Cape, South Africa ⋅ Cape Town, Western Cape, South Africa
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.
Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards.
Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.
The Customer Success team is responsible for delivering service support to Luno’s 8 million customers across the globe. We are a global team with team members in the US, Europe, South East Asia and South Africa. Our mission is to provide world-class customer service via multiple channels such as calls, chat, and emails. We want to build meaningful relationships with our customers, understanding their current and future needs, and solving any issues they encounter on their crypto journey. This team is made up of leaders and specialists in the areas of workforce management, customer success service operations, quality management, customer service measurement, training, continuous improvement, programme management, customer experience design and content, to name a few. The global Customer Success team is made up of around 145 passionate global Lunuats.
As a Customer Success Associate, you’ll be responsible for maintaining and managing customer relationships and expectations, while being the face of the Luno brand.
Advantageous:
*Offer only available on Luno Instant Buy, not Luno Exchange
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Website: https://luno.com/
Headquarter Location: London, England, United Kingdom
Employee Count: 501-1000
Year Founded: 2013
IPO Status: Private
Last Funding Type: Series B
Industries: Cryptocurrency ⋅ Financial Services ⋅ Virtual Currency