The Global Business Execution Head Citi Private Bank (CPB) manages a team of senior professionals and will form part of CPB leadership team. 

The Private Bank is dedicated to serving the world’s wealthiest individuals and their families. From 52 locations across 20 countries, we offer our services to more than 14,000 ultra-high net worth clients from nearly 100 nations. Our clients include entrepreneurs, business leaders, executives, their heirs and families, whom we offer customized services to help protect and responsibly grow their wealth. Our unique approach focuses on fewer, larger and more sophisticated clients with an average net worth above $100 million.

The role supports the Business head in leading all strategic and operational aspects of running and growing this strategic client segment including financial performance, pricing, product service optimization, on-boarding, digital initiatives, client experience and strategic growth initiatives. The job requires a broad and comprehensive understanding of the different systems, theories and practices relevant to a function as well as practical experience of multiple business cycles. In-depth knowledge of the industry and direct competitors' products/services is also necessary in order to contribute to the commercial objectives of the business, as well as thorough understanding of strategic direction of the function within the business, combined with a solid conceptual/practical grounding in both the function and/ or area of expertise. The Global Business Execution Head CPB will assist in managing the day-to-day aspects of the business, refining the strategy and value proposition, designing the optimal operating model and implementing a framework and governance model that drives business results successfully and consistently across all regions.  The job is likely to be involved in both internal and external negotiations which will have a major impact on the area managed, and possibly on other related areas and organization as a whole. The role will drive medium- to long-term plans and execute functional strategies for a large/complex country, cluster of countries, or business requiring coordination and integration across units. The role includes full management responsibility of multiple teams, including management of people, budget and planning. The Global Business Execution Head CPB has authority to negotiate and make independent decisions on issues/activities that have critical impact or influence on company revenues, capital or business operations.

This role will assist in managing the day-to-day aspects of the business, refining the strategy and value proposition, designing the optimal operating model and implementing a framework and governance model that drives business results successfully and consistently across all regions.  The role will also oversee the development of the strategic plan for CPB and, along with other members of the CPB Leadership Team, will work together to ensure the successful execution of CPB’s growth strategy.

Responsibilities:

• Shape the strategic priorities and business transformation agenda for CPB covering multiple dimensions including client strategy, product priorities, Citi and Wealth  partnerships, digital initiatives, and talent strategy.
• Ensure stakeholder buy-in for strategic initiatives and translate initiatives into execution plans.
• Set goals for strategic efforts and ensure tracking and measuring are in place for all initiatives.
• Responsible for business-planning initiatives for global CPB
• Partner with Finance and COO Business Planning Lead on business planning activities, including headcount management, new expense investment plans and governance of major approved investment spend.
• Establish and conduct management processes – product management meetings, financial reviews, Operations, Technology and Sales meetings as needed.
• Responsible for client engagement to manage client experience and complex client situations. •   
• Ensure that the organization is defining and implementing systems that are aligned with business strategy and goals. They will be responsible for end results, budgeting, planning, policy formulation and significant contribution to future strategy of the group. The role will reinforce and support management across the group function, with focus on fostering a culture of controls and accountability.
• Establish a new strategy and more effective interaction model between Citi and its network partners.
• Evaluate the internal and external business environment to develop a long term network vision and strategy for the organization.
• Translate new business requirements to network partners through continued dialogue and the review/re-negotiation of existing contracts.
• Clarify shared accountabilities and expectations for renewed partnership terms.
• Build credible and trusting relationships with network partners.
• Oversee development and deployment of key technology initiatives in partnership with Technology partners.
• Assess current association governance and structure; recommend changes which maximize our effectiveness.
• Develop business cases to drive strategic partnerships that give Citi a competitive advantage.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 15+ years experience in a financial services role.
• Proven track record in leading transformation and change, and ability to materially change business trajectory.
• Deep understanding of how issuing and acquiring components of the businesses operate coupled with a bottom line orientation.
• Proven financial acumen, critical thinker with ability to provide an impartial, consultative and solutions oriented approach.
• Strategically-minded with track record of execution excellence.
• Hands-on orientation with the demonstrated ability to set up internal processes to communicate and resolve issues.
• Excellent communication skills required in order to influence a wide range of audiences
• Prior success working in a large, highly-matrix and complex organization; able to set priorities and 'triage' in a fast-paced, dynamic environment.
• Demonstrated leadership and management abilities with commitment to client and team member experience, goals of practice and productivity
• In depth knowledge of the financial services industry and technology.
• Technical knowledge, follower-ship, in-depth knowledge of Profit and Loss (P&L) and understanding of end to end business operating systems.
• Customer focus; record of achievement in applying a customer mindset to shape solutions and approaches and to drive

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Job Family Group:

Business Strategy, Management & Administration

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Job Family:

Business Management

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Full Time Salary Range:

$250,000.00 - $500,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Dec 20, 2024

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