Ivy Tech Community College - Bloomington is looking for an individual to join the Registrar's Office team as the Assistant Registrar. In this role, you will manage daily operations and ensure the accurate handling of student records and inquiries. Collaborating with the Registrar and various departments, you'll streamline registration, academic records, and graduation processes. Your responsibilities will include resolving escalated issues and monitoring policy adherence. We seek a detail-oriented, proactive team player dedicated to supporting student success. Apply now to make a positive impact in higher education!

Salary: $43,888

Posted: 1/7/25
Rolling interviews will occur until the position is filled.

Benefits: No waiting period

We offer excellent benefit options (medical, dental, vision, retirement, life insurance, spouse/child life insurance, LTD, STD, Identity Guard, etc.).

Employer contribution to a Health Savings Account (with the election of a consumer driven health plan).

Employer contribution of 10% towards a retirement plan. (Employee contribution not required).

Sick Time: 3.7 hours each pay (paid every two weeks).

Vacation Time: 5.34 each pay for first 2 years, then increases to 6.15 after 2 years.

9 Paid holidays: New Years Day, Martin Luther King, Jr. Day, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Day.

Winter recess: The College also observes an official closing of 4 standard work week days between the observed Christmas Day and New Year’s Day holidays. This is known as Winter Recess.

Free tuition towards Ivy Tech classes for employee and qualifying dependents.

Professional Development opportunities.

BASIC FUNCTION AND PURPOSE OF POSITION:

As an Assistant Registrar, you will be a key member of the Registrar’s Office, responsible for overseeing day-to-day operations and ensuring accurate, timely handling of student records and inquiries. In this role, you will work closely with the Registrar and other departments to ensure seamless communication and efficient processing of registration, academic records, and graduation-related tasks. Your role will also involve investigating and resolving escalated issues, monitoring policy adherence, and providing excellent customer service to students, faculty, and staff. This position requires strong attention to detail, initiative, and collaboration to support student success and institutional goals.

KEY RESPONSIBILITIES:

Data Integrity and Management:

• Maintain accurate student records, including registrations, program changes, and Credit for Prior Learning (CPL) credit.

• Conduct graduation audits, process course substitutions, and manage academic standing processes.

• Maintains and updates student records including adds, drops and withdrawals; processes grade changes

• Oversee the scanning and indexing of vital documents and ensure accurate transcript printing and distribution.

• Ensure compliance with FERPA and other regulations while safeguarding student data across multiple systems.

Support and Customer Service:

• Provides excellent customer service and a full range of support services to current and former students, as well as the general public, faculty, and staff, by responding to inquiries and requests for information and assistance related to student records in a timely and empathetic manner.

• Investigate and resolve escalated tickets regarding student records from the help desk and institutional website.

• Serve as liaison to K14 personnel with respect to student records. • In the absence of the Registrar, make critical decisions and take authorized actions to resolve urgent matters.

• Maintain high customer service standards, fostering positive interactions with students, faculty, and staff.

Institutional Policy Support:

• Provide guidance and training on institutional policies related to student enrollment, course management, grades, and graduation.

• Ensure that academic and operational processes comply with institutional, state, and federal regulations.

• Monitor enrollment data and collaborate with other departments to maintain consistency and policy adherence.

• Communicate policy updates and assist in interpreting complex guidelines for faculty, staff, and students.

Degree Completion:

• Assist with reviewing graduation applications and conducting degree audits to ensure students meet graduation requirements.

• Communicate with students, faculty, and staff regarding degree completion status and outstanding requirements.

• Help coordinate graduation ceremonies, manage student lists, and verify completion statuses.

• Contribute to the institution’s graduation metrics by ensuring timely and accurate completion processes.

The above list of duties is not exhaustive. Other tasks logically associated with the position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA)

Minimum Qualifications:

• Bachelor’s degree.

• Minimum of two years of experience in student services, academic records, or related fields within higher education.

• Strong organizational and communication skills, with the ability to manage multiple tasks and prioritize effectively.

• Experience with student information systems and proficiency in data management.

• Demonstrated ability to provide excellent customer service and solve complex issues empathetically and professionally.

Preferred Qualifications:

• Experience in a Registrar’s Office or similar setting.

• Familiarity with enrollment management processes and graduation audits.

• Knowledge of FERPA and other relevant higher education regulations.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.