If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

Responsibilities to include, but not limited to:

• Lead by example in providing an efficient, empathetic and personal experience to our clients and their pets, always.

• Monitor and respond to client feedback and complaints, actioning practice change where needed.

• Define, develop, implement, and communicate our client service standards, policies, and procedures to ensure optimum service is given at all times

• Assist with recruiting and onboarding new client care team members

• Act as line manager to the reception team, organising regular appraisals and team meetings to ensure the team meet personal and practice goals.

• Identify and address staff development needs, arranging coaching and authorising CPD as required.

• Create the client care team rota. Ensure any deficiencies such as holidays and absences are filled.

Benefits

• 5 weeks holiday plus bank holidays and Birthday leave

• Career progression opportunities

• Staff discount schemes

• Life Assurance

• Enhanced sickness pay

• Enhanced equal family leave

• E-car salary sacrifice scheme

• Employer contribution pension scheme

• Wellness program including:

• Employee assistance program

• Eyecare voucher scheme

• Free annual Flu jab

• Cycle to work scheme

• Recruitment referral reward scheme

About us

Forest Veterinary Centre have been representing the best in pet healthcare in Essex for over 30 years. With our four branches in Epping, Woodford Bridge, Harlow and Isle of Dogs, we provide high-quality veterinary services. In addition, we also accept veterinary referrals from local vet surgeries in Essex and South East of England.

Our philosophy is simple – to provide premium pet health care by our professional and compassionate team. All our surgeries are equipped with state-of-the-art facilities that put your pets’ well-being first and foremost.

Salary Value: £30,000 per annum;

Salary Description: Subject to pro-rata;

We are proud to be Linnaeus, part of Mars.

Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people.

Why Linnaeus?

-    We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets

-    We lead on sustainability and collectively drive positive change for people, pets and the planet

-    We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion

-    We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one.

We team up within our Mars family in partnership for a stronger future.

Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people.

If you would like to apply for this role, please click the ‘Apply’ button or for more information or please reach out directly to our Talent Acquisition team at [email protected]