Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

• Own and lead all aspects of the employee experience platform through ideation, discovery, planning design, delivery, adoption, and value realization

• Work with the Experience Design team to conduct persona research, market research, create persona profiles, develop high-fidelity prototypes, and wireframe that deliver addictive wow experiences

• Lead improvement workshops with both internal resources

• Develop problem statements, journey maps, business cases, and digital transformation roadmaps

• Identify value metrics, measure current state volumetrics, transform business process, analyze future state benefits, develop business cases, and provide continuous improvement insights and data

• Work with the Solution Design team to define, optimize, and evolve the solution from MVP to future state

• Plan, manage and optimize the product and sprint backlogs, and facilitate continuous improvements in agile maturity and a higher velocity

• Assess value, develop business cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy

• Proactively ensure a well-defined backlog for agile development teams

• Collaborate with IT agile development teams to manage the overall delivery, timeline and quality

• Define and execute adoption strategies, incentives and campaigns to drive value realization

• Work with the training teams to craft product training criteria, curriculum, content and oversee the delivery of training

• Manage all internal and external stakeholders and their engagement

• Follow our competitors and the industry

• Keep abreast with Agile/Scrum best practices and new trends

• Own and lead all aspects of the employee experience platform through ideation, discovery, planning design, delivery, adoption, and value realization

• Work with the Experience Design team to conduct persona research, market research, create persona profiles, develop high-fidelity prototypes, and wireframe that deliver addictive wow experiences

• Lead improvement workshops with both internal resources

• Develop problem statements, journey maps, business cases, and digital transformation roadmaps

• Identify value metrics, measure current state volumetrics, transform business process, analyze future state benefits, develop business cases, and provide continuous improvement insights and data

• Work with the Solution Design team to define, optimize, and evolve the solution from MVP to future state

• Plan, manage and optimize the product and sprint backlogs, and facilitate continuous improvements in agile maturity and a higher velocity

• Assess value, develop business cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy

• Proactively ensure a well-defined backlog for agile development teams

• Collaborate with IT agile development teams to manage the overall delivery, timeline and quality

• Define and execute adoption strategies, incentives and campaigns to drive value realization

• Work with the training teams to craft product training criteria, curriculum, content and oversee the delivery of training

• Manage all internal and external stakeholders and their engagement

• Follow our competitors and the industry

• Keep abreast with Agile/Scrum best practices and new trends

Qualifications:
 

• A digital transformation professional focused on Employee Experience, HR and Talent Acquisition, with a record of accomplishment of driving reduced costs, improved employee satisfaction and digital transformation in operations

• A self-starter with a pioneering spirit who embraces new opportunities and challenges presented in a startup environment

• Passion for problem-solving, digital transformation, technology and driving change

• 3+ years of applicable professional experience (Product Owner, Product Manager, Business Analyst)

• In-depth hiring, human resources, and Talent Acquisition operations knowledge

• Experience with Agile Software development

• Highly motivated, creative, and persuasive with proven ability to present C-level and business unit decision-makers

• Must possess excellent time management skills

• Must be a strategic thinker able to quickly pivot during discussions and demonstrate problem analysis and problem-solving skills

• Willing to travel extensively (post-COVID restrictions)

• Strong relationship-building skills

• Strong negotiation skills

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.