About us @Symphony

We’ve spent the last 10 years building a communication and markets technology company, powered by interconnected platforms: messaging, voice, directory and analytics.  Over 1000 institutions use our modular technology built for global finance. Security is in our DNA with uncompromising data protection, end-to-end encryption and resilient architecture, all created on a foundation of trust with our customers . 

But that was only chapter one. We’re now building on our purpose-built network, expanding AI-powered, real-time collaboration, redefining flexibility with fully cloud-native software with our trader voice product, and rethinking the industry’s approach to identity verification, connection and intelligence. .

The opportunity and our ambition are huge. But we need passionate, dedicated individuals to get there. At Symphony we work hard and fast. Our unique blend of technology and financial services makes it an environment you won't get elsewhere.

 

Role Description

Symphony is seeking a creative and driven Associate Product Manager to help build the future of trader voice on our Cloud9 platform. You will be at the center of our mission to replace legacy hardware turrets with innovative, cloud-based voice communication solutions for the world’s top financial institutions.

Working under the guidance of a Product Manager, you will play a key role in the entire product development lifecycle—from understanding the high-stakes workflows of traders to guiding new voice capabilities through development and launch. You will be a central hub of communication, working closely with Engineering, Design, Sales, and our institutional clients to deliver a voice collaboration experience that is modern, compliant, and indispensable.

Responsibilities:

• Support the product definition and development process for the Cloud9 platform, from ideation and user research to launch and iteration.
• Conduct deep market research into the trader voice ecosystem, competitive landscape, and the evolving needs of traders and compliance officers.
• Gather, analyze, and synthesize qualitative and quantitative data—from client interviews, usage metrics, and support channels—to inform the product roadmap.
• Assist in managing and prioritizing the product backlog, ensuring development efforts are focused on the highest-impact features for the trader voice community.
• Translate product strategy into detailed requirements, user stories, and specifications for new voice features, integrations, and user experiences.
• Collaborate closely with cross-functional teams to ensure a shared understanding of product goals and to facilitate the smooth execution of new capabilities.
• Participate in go-to-market planning, working with marketing and sales to effectively articulate the value of new Cloud9 features to customers and prospects.
• Create and maintain essential product documentation, including feature specifications and support materials for our global user base.
• Monitor the performance of features post-launch and report on key success metrics related to user adoption, system performance, and customer satisfaction.

 

Required Qualifications:

• 1+ years of experience in product management, business analysis, UX design, or a similar role within a software or technology company.
• Bachelor’s Degree in Computer Science, Business, Engineering, or a related field, or equivalent practical experience.
• Demonstrated analytical and problem-solving skills, with a talent for breaking down complex problems into actionable steps.
• Excellent written and verbal communication skills, with the ability to articulate concepts clearly and persuasively to different audiences.
• A strong sense of empathy for users and a passion for building intuitive and impactful products that solve critical needs.
• Highly organized, detail-oriented, and adept at managing priorities in a fast-paced, dynamic environment.
• A proactive and collaborative mindset, with a natural curiosity and a drive to learn.

Nice-To-Haves:

• Previous experience or a strong interest in voice communications technologies (e.g., VoIP, WebRTC, SIP), unified communications, or contact center solutions
• Experience in Financial Technology (FinTech) or working with financial services clients
• Exposure to trading floor workflows, financial compliance standards (e.g., MiFID II), or products with a hardware/software component.
• Hands-on experience querying and visualizing data using tools like SQL, DOMO, or modern product analytics platforms.
• Experience conducting formal user research (interviews, usability tests) and working on products with developer APIs

 

Compensation:

• Competitive salary
• Bonus Plan
• Benefits and Perks vary based on location.

 

Benefits and Perks:

• Regional specific competitive benefits
• Build your own Benefits (BYOB) perk
• Many other fun and exciting benefits and activities!

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.