Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses
• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
• Retirement savings benefit
• Rewarding culture that values wellness and well-being
• Performance Bonus
• Global network of industry experts
• Extensive training resources

Job Description:

The Senior Specialist will be responsible in ensuring SimCorp Dimension (SCD) users have a stable, reliable, and high-performing AABOR. The successful candidate will be accountable in performing the team's daily operations and providing support to business users in addressing moderate to complex business issues.

Key Responsibilities:

• Monitor and clear the SimCorp Dimension (SCD) message queue throughout the day to ensure all transactions are elevated to final status at the end of day
• Monitor the team-shared mailbox throughout the day and take appropriate action on the emails received
• Generate Item of Interest (IOI) ad hoc security requests and monitoring that the security master setup occurs within an acceptable time frame
• Investigate Transaction Hub (THUB) unknown queries and generate ad-hoc transactions to THUB as needed
• Support ad-hoc analysis to identify the root cause of production problems and develop timely solutions
• Execute user acceptance test for implementation of new security types and functionalities and system upgrade
• Execute and validate test cases for end-to-end processes
• Support for period-end close processes
• Work in collaboration with the business users and Global Solutions Delivery (GSD) to create/update/maintain static data tables such as:
  • Portfolio
  • Security
  • Transaction
  • Bank Account
  • Segment
  • Accounting Configuration
• Identify opportunities to leverage system capabilities in order to meet business requirements
• Assist junior team members by being the go-to person in resolving complex issues during shift
• Any other duties or projects assigned from time to time within or beyond working hours if needed

Qualifications:

• Bachelor’s degree in Accounting, Finance, Economics or any related business course
• Minimum 2-4 years of relevant experience in Investment Operations and Fund Accounting
• Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) and must be willing to report for a rotating schedule including night shift

Skills to Hire/ Nice to Haves:

• Experience working directly with business clients in addition to application support teams
• Previous experience in investment operations in insurance or financial services
• Ability to work well independently as well as with others as part of a team
• Ability to grasp new concepts and information quickly
• Eager to build strong relationships with internal departments and external partners
• Excellent organization and prioritization skills with the ability to manage competing priorities
• Comfortable influencing without authority
• Strong communication skills – both written and verbal
• Strong customer service orientation
• Should possess a desire to learn new skills, adapt and take on new challenges

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid