We are The Pharm: an integrated, multi-specialty service and consulting model dedicated to a single, iconic client – Boots UK – with one shared mission: to help people across the UK lead healthier and happier lives. 

We bring together experts from across multiple WPP agencies and disciplines to grow a national treasure of a brand, and in doing so, grow ourselves – our skills, our perspectives, our creativity and our careers. 

The Role

We’re looking for a superstar throughtheline Senior Account Director to join our Brand Experience (BX) team, working on Boots. 

You will: 

• Help lead large, complex, fully integrated campaigns across TV, social, DM, experiential, digital display, and ensure strong integration with in-store, .com, PR, media and content/publishing teams.
• Be a key driver of the creative process, working closely with strategy, media, PR, creatives and in-house/fulfilment partners.
• Act as a trusted senior partner to our Boots clients, providing clear, confident counsel across strategy, creative and delivery.
• Be a role model and leader, nurturing your team and setting the standard for quality and calm, commercially-minded delivery.
• You will support a Business Director and be seen by both clients and colleagues as a go-to leader for best-in-class, truly integrated, omnichannel work. 

 

Key Responsibilities 

Client Leadership & Relationships 

• Build strong, trusting and collaborative relationships with senior Boots stakeholders, grounded in your expertise, integrity and commitment to doing the right thing for the brand. 

• Create the conditions for open, honest dialogue with clients – challenging where needed and driving towards mutually beneficial solutions. 

• Act as an integral part of the client’s extended team, with credible input on strategy, creative and execution. 

Strategic & Creative Leadership 

• Partner with strategy, media, PR and creative teams to define the brief, not just answer it – ensuring all work ladders up to clear strategic objectives. 

• Champion non-linear, throughtheline thinking that connects brand, retail and digital experience. 

• Drive and protect outstanding creativity, ensuring ideas are robust, on brand, on brief and work across multiple channels. 

Campaign & Project Ownership 

• Take ownership of key projects, including: 

• Overall quality of output 

• Commercial governance and performance 

• Client satisfaction and relationship health 

• Achievement of agreed results and KPIs 

• Step forward to lead the team through issues – calmly, constructively and with clear solutions. 

• Continually refine ways of working across internal teams and WPP partners to enhance efficiency, integration and consistency. 

Integration & Collaboration 

• Work hand-in-hand with PR and Media teams to deliver through the line campaigns with coherent messaging and experience. 

• Partner with in-house fulfilment and in-store agencies to ensure seamless execution from brand idea through to shelf and digital touchpoints. 

• Lead and coordinate integrated agency teams, ensuring alignment on strategy, outputs, timelines and budgets. 

Commercial & Operational Excellence 

• Run efficient, profitable projects, ensuring accurate scoping, resourcing and financial management. 

• Contribute to team and agency commercial targets, spotting opportunities to grow scope and value. 

• Identify, communicate and mitigate risks and issues early, offering solutions and options. 

Team Leadership & Development 

• Act as a role model to your line reports and wider team – approachable, supportive, and clear in your expectations. 

• Provide coaching, feedback and guidance that helps your team grow both as practitioners and as people. 

• Help build momentum, positivity and ambition within the team; actively contribute to a culture of belonging and collaboration. 
• Support the team in continuous improvement of day-to-day and month-to-month delivery processes. 

 

What we're looking for

• Proven experience as a Senior Account Director (or very strong Account Director ready to step up) in an integrated or creative agency environment. 

• Strong throughtheline (TTL) experience with demonstrable ATL expertise (e.g. TV, VOD, OOH, cinema). 

• Proven experience managing large, complex, multi-channel campaigns from brief to delivery. 

• Experience working on fast-moving client accounts is beneficial (e.g. supermarkets, retail, telecommunications or similar dynamic sectors). 

• Comfortable with the pace and changeability of a retail business, with the ability to remain a safe pair of hands under pressure. 

• Strong team player with a collaborative, low-ego approach. 

• Demonstrable ability to build trusted client relationships and influence senior stakeholders. 

• Highly organised and detail-oriented – “buttoned down” in documentation, timelines and financials. 

• Can-do attitude, resilient and solution-oriented, with a positive approach to change. 

#LI-HYRBID #LI-EMEA