Senior Manager, Product Management, Consumer Relationship – New York, New York & Denver, Colorado

Are you passionate about FinTech? Do you have experience delivering digital experience that delight consumers and add business value? If you have a track record of driving product delivery, applying user-centric design practices to the creative process of ideating on new products that solve customer needs, then it is time to join Western Union as a Senior Manager, Product Management, Receiver. 

Western Union powers your pursuit

In this role you will work as a leader in our Digital Product team, focusing on creating exceptional experiences that address the core needs of our Receiver customer. You will own and set the strategy for a product line and be accountable for execution upon that strategy.  You will lead a team of Product Owners to help drive execution upon your vision and strategy. 

Role Responsibilities

• Define the product strategy and roadmap that enhances the receiver experience ultimately leading to higher retention and customer lifetime value.
• Unlock the Sender to Receiver relationship and develop experiences that serve a Receiver as a primary customer
• Deliver insights to customers in an experience flow that supports their Core MT actions
• Own product across all product development lifecycle phases, from product ideation, conceptualization to development and commercialization, ensuring seamless customer experiences and revenue growth.  
• Responsibility for conducting comprehensive market research and gathering valuable customer insights that will be used to inform our product development and strategy.

• Keep up to date with industry trends, competitor offerings and new product innovations.
• Collaborate with cross-functional teams to gather requirements and ensure that product features and benefits align with customer needs.
• Partner closely with engineers, operations, product marketing, sales, customer success, risk, and finance to ensure our customers are at the center of everything we build.  
• Lead the product launch activities, including communication with stakeholders, market positioning and operations.
• Provide ongoing product performance analysis and market recommendations for improvement.
• Work with Western Union senior leadership, cross functional, regional leaders for products and ideas on forward looking Fintech and money movement products. 

• Act as a people leader and build a high quality and high performing team. 

Role Requirements

• 5+ years of experience in building Consumer-facing mobile/app products at scale for millions of users.
• Proven experience in developing and implementing successful product strategies.
• Has an impeccable understanding of data, and metrics and follows data-driven decisions.
• Experience in leading product launch activities, including communication with stakeholders, market positioning and operational readiness.
• Results-driven with a focus on delivering product performance analysis and market recommendations for improvement.
• Knowledge of agile product development methodologies would be an advantage.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Can collaborate, build trust, and navigate through teams and geographies to build products that delight our global customers.
• Experience in building FinTech products for omnichannel customers (retail and digital).
• Ability to work in a fast-paced and dynamic environment.
• Self-starter with a proactive and entrepreneurial mindset.

We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/  

Salary
The annual base salary range is $121,774.62 - 202,957.70 USD Annual per year. This role is also eligible to receive short-term and long-term incentive bonus that aligns with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States – Specific Benefits Include

• Family First Program
• Time off
• Medical, Dental and Life Insurance
• Student Loan Repayment Program
• Tuition Assistance Program
• Parental Leave

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

08-27-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.