Overview:

Manages requests for filing and retrieving loan folders and documents for Commercial, Consumer and Residential Mortgage loans.

Primary Responsibilities:

• Receive, review, track and return custodial files and documents to and from third party custodians and business partners.
• Maintain quality control oversight for work completed by less experienced staff.
• Process imaged document retrieval requests for business partners and external customers utilizing Bank and vendor owned repository systems.
• Scan and image documents.
• Package and send loan folders and/or documents via external postal delivery.
• Box, ship, retrieve and track folders and/or documents to and from storage warehouse.
• Serve as primary point of contact for prior servicers or sellers for loan documentation.
• Provide operational and project support to department Group Leaders.
• Receive and process incoming and outgoing loan folders, and/or documents in a timely and accurate manner.
• Assist with procedure writing.
• Transport requested loan folders and/or documents to and from onsite business partners.
• Track and query incoming and outgoing loan folders and/or documents via electronic or manual means.
• Complete highly complex file room duties as assigned.
• Assist with coordination for loan acquisitions and transfers.
• Adhere to the Company’s standards for confidentiality.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Education and Experience Required:

Associates’ degree and a minimum of 1 year’s work experience, or in lieu of a degree a combined minimum of 3 years’ higher education and/or work experience, including a minimum of 1 year’s work experience

Education and Experience Preferred:

Bachelor's degree

Minimum of 3 years’ relevant work experience

Physical Requirements:

Ability to lift up to 25 pounds

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America