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Job Title

general clerk surgical waiting room (AK9928)

                        

Location

Akron

                    

Facility

Akron General Medical Center

                     

Department

Endoscopy-Cleveland Clinic Akron General

                      

Job Code

AK9928

                     

Shift

Days

                       

Schedule

6:00am-2:30pm

                       

Job Summary

Bidding Period 06.20.2024-- 06.25.2024 Under the direct supervision of the Manager, Clinical/Quality Education, or designee, and in collaboration with Volunteer Services, the General Clerk, Surgery Waiting Room, is responsible for opening and maintaining the surgery waiting room to receive patients and patients families and friends in supporting/maintaining communications between the operating room, surgeons, and waiting room guests regarding the surgical patients status._x000D_

                         

Job Details

• Bidding Period 06.20.2024-06.25.2024

• General Clerk Surgical Waiting Room
   

  Join Cleveland Clinic Akron General where we have been providing world-class care to the community for over 100 years. At Akron General, you will work and learn from some of the best caregivers, provide and receive multitudes of support and appreciation, and create the steppingstones toward a rewarding career with one of the world's most respected healthcare organizations. We strive for patient-centered care and comfort, and we are committed to serving the community and treating our patients as family.    
   

  Under the direct supervision of the Manager, Clinical/Quality Education, or designee, and in collaboration with Volunteer Services, the General Clerk, Surgery Waiting Room, is responsible for opening and maintaining the surgery waiting room to receive patients and patients families and friends in supporting/maintaining communications between the operating room, surgeons, and waiting room guests regarding the surgical patients status.

  A caregiver in this position works 6:00am-2:30pm
   

  A caregiver who excels in this role will:  

  • Opens and prepares the Surgery Welcome Center to accept patients, patients' families and friends in a clean, comfortable environment.
  • Obtains operating room schedule from the O.R. control desk documenting additions and cancellations throughout the day.
  • Greets patients, families, and visitors in a kind and courteous manner
  • Logs the family/visitor on the O.R. schedule and informs them about the purpose of the Surgery Welcome Center and the location of complementary hot drinks, rest rooms, and telephones.
  • Distributes pagers to family/visitors explaining their use and function. Documents pager distribution and retrieves them when appropriate.
  • Distributes tracker number and instructions to follow the patient's movement throughout the day.
  • Directs patients to the appropriate Registration Clerk.
  • Checks-In patient and enters patient as ?arrived? in Epic system.
  • Hands out specimen collection cup to applicable patients with explanation of its use.
  • Monitors patient Check-In status and calls patient when late to determine status.
  • Assigns and gives direction to the use of the lockers for patient belongings.
  • Locates family/visitors for surgeons when requested directing them to a confidential conference room. Documents time of surgeon visit/call.
  • Notifies family/visitors of patient delays and patient transfers to nursing units or discharge area and documents times on operating room schedule.
  • Escorts/Directs patients and families to PSU, PACU, or other locations as needed.
  • Works in collaboration with volunteers.
  • Provides emotional support to anxious family members and assists them in any manner requested in order to make their stay pleasant and comfortable, maintaining an open line of communication.
  • Notifies Housekeeping and Maintenance of situations which require their assistance.
  • Makes hourly rounds to check on Welcome Center visitors and other department needs.
  • Performs clerical duties: Stocks and orders needed supplies, files, performs errands as necessary.
  • Demonstrates understanding of emergency procedures, fire drills, evacuation procedures, and internal/external disaster plans and procedures.
  • Completes annual on-going competency requirements.
  • Follows hospital and department policies and procedures with special attention to attendance, punctuality, confidentiality, dress code, and safety.
  • Other duties as assigned

  
  Minimum qualifications for the ideal future caregiver include:  

  • High school graduate or the equivalent.

  
  Preferred qualifications for the ideal future caregiver include: 

  Medical Background

  
  Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/  

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities