Customer Success Management - Specialist

Posted:
9/12/2024, 5:08:34 PM

Location(s):
Kuala Lumpur, Malaysia

Experience Level(s):
Senior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

Who We Are:

Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.

Take a modern approach to selling by harnessing the power of rich data, innovative technology, and advanced AI to help some of the world’s leading companies to drive demand; create pipeline; qualify and nurture opportunities; close sales; and drive renewal.

Join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

Job responsibilities:

  • Coach, manage, and develop the next generation of sales leaders 
  • Drives sales team performance by directly managing Digital Inside Sales sellers and setting KPI targets 
  • Conduct group and individual sales meetings on a regular cadence 
  • Implement effective sales and messaging strategies for each team member by creating individualized performance plans to support their continued success 
  • Provide input to Sales and Program leadership, sharing market trends and customer feedback to drive future sales 
  • Generate weekly data analysis and reporting 
  • Owns team performance against sales targets; implements sales execution process 
  • Previous sales management leadership experience
  • Extensive sales reporting experience and knowledge

Priority Skill:

Sales Management


Basic Qualifications:

  • Minimum of 5 years’ experience in sales or lead generation 
  • Minimum of 3 years team lead/manager experience
  • Language(s) Required: English - minimum level C1 required.

Preferred Qualifications:

  • Bachelor’s degree in related field
  • Obtained Microsoft cloud certificate: Microsoft Azure Fundamentals (AZ-900) and/or Microsoft 365 Fundamentals (MS-900) will be an advantage.
  • Fluency with data analytic tools (Salesforce, Power BI, Tableau) and experience using CRM systems and prospecting tools

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing