Job Description:

POSITION SNAPSHOT:

The IT New Store Opening Specialist is responsible for all hardware and software/application technology components of new stores for both brands.  This is a hands-on role, wherein the coordinator will be responsible for traveling to new locations to provide hands-on hardware and software application installation, troubleshooting, and support.

The right candidate for this role will have experience with the implementation, management, and support of multiple restaurant and hospitality hardware and software applications, including Point of Sale, back office / inventory systems, etc.  They will further have experience in working directly with Operations to ensure their needs are addressed in a very busy and chaotic time surrounding an opening. This role will require travel up to 75% of the time depending on new store opening requirements.

This position reports to the IT New Store Opening Manager.

You will be an outstanding IT New Store Opening Specialist if…

• You love to travel to exciting new cities.
• You have excellent analytical and critical thinking skills.
• You have experience opening new stores in a multi-unit environment. (From a software application perspective)
• You are highly motivated with a can-do attitude and an eagerness to tackle multiple concurrent large projects.
• You have the ability to work under regular supervision, but able to take independent action when appropriate.
• You are focused on service and enjoy being part of a team.
• You enjoy helping others be successful at their job by removing barriers.
• You remain calm in stressful situations where others are depending on you.
• You work well across functional areas and departments.

Day in the life…

• Organize, prioritize and complete work assignments based on required timelines.
• Travel to new openings for installation and associated work.
• Report on new store opening status, issues, and resolution plans.
• Perform other duties and responsibilities as assigned.

Education, Experience, Required Skills:

• Experience building processes and documenting those processes.
• Excellent project management skills and the ability to resolve complex problems and issues.
• Functional knowledge of major IT concepts (including networks, hardware, and interfaces) to effectively implement and diagnose application and end user problems and offer corrective action.
• Excellent communication, organizational and time management skills; ability to multi-task. Ability to effectively communicate with all levels of personnel within the organization.
• Flexibility to travel to stores as needed up to 75%.
• Proficient in full Microsoft Office suite; ability to learn new programs with ease.

WHAT’S IN IT FOR ME?:

Dave & Buster’s is an imaginative and dynamic company dedicated to creating innovative entertainment experiences that bring joy, laughter, and excitement to people of all ages. Our mission is to foster a culture of fun and creativity, and we take pride in our commitment to delivering memorable and unique entertainment solutions.

• Exclusive discounts on food and games at D&B & Main Event.
• Paid Time Off (PTO) that increases with tenure.
• 10 Company Holidays (Including your Birthday) & 2 Floating Holidays per year.
• Medical, dental, vision and voluntary benefits
• Part Time/Full Time benefits available
• Sub Benefits:
• SurgeryPlus, and Telehealth benefits
• 401k with company match following 6 months of employment.
• Buster’s Legacy Fund (Support Team Members during difficult Times)
• Employee Assistance Program (EAP) Offerings.
• Work out facility on-site.
• Employee Power Card | Free Video Games.

We work hard, play hard and have FUN!

Salary Range:

63840

-

85120

We are an equal opportunity employer and participate in E-Verify in states where required.