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Summary
The Technology Business Management Analyst will be responsible for implementing, maintaining, validating and improving capabilities under the leadership of the Technology Business Management Manager. This role is responsible for implementing and managing the TBM framework to ensure alignment between IT investments, business strategies, procurement and financial objectives. The ideal candidate will possess Strategic Thinking, Financial Acumen, Analytical Problem-Solving, Collaboration & Teamwork, Communication Skills, Process Improvement, Stakeholder Management, Decision Maker, Strong analytical skills, financial acumen, and a deep understanding of IT operations to drive transparency, efficiency, and value across the IT portfolio.

Essential Functions

• TBM Framework Implementation: Lead the implementation and ongoing management of the TBM framework, including the development of models, metrics, and dashboards that align technology investments with business outcomes. Currently using Service Now and Proven Optics.
• Financial Planning & Analysis: Collaborate with IT and finance teams to develop and manage the IT budget, including capital expenditures, operating expenses, and resource allocations. Perform variance analysis and provide actionable insights to optimize IT spend.
• Cost Transparency & Optimization: Drive cost transparency initiatives, providing detailed cost analysis and reporting on IT services, applications, and projects. Identify opportunities for cost savings and efficiency improvements across the IT landscape.
• Data Management & Reporting: Maintain and improve TBM tools and systems (e.g., Apptio, Proven Optics, Service Now) to ensure accurate and timely data collection, analysis, and reporting. Develop and deliver regular reports and dashboards to senior leadership.
• Stakeholder Collaboration: Partner with key stakeholders across IT, finance, and business units to ensure that TBM practices support the overall business strategy. Facilitate discussions on cost, consumption, and value of IT services.
• Process Improvement: Continuously evaluate and refine TBM processes and methodologies to ensure they are aligned with industry best practices and evolving business needs.
• Risk Management: Identify and mitigate financial and procurement risks related to IT investments. Ensure compliance with corporate financial policies and procedures.
• IT Vendor Management: Manage relationships with IT vendors, including contract negotiation, performance management, and cost control. Ensure vendors deliver value in line with contractual obligations and support the organization’s technology goals.
• IT Asset Management: Oversee the management of IT assets, including hardware, software, and licenses. Ensure accurate tracking, lifecycle management, and optimization of IT assets to maximize their value and support the organization's needs.
• Implement organizational, process, tooling, and governance improvements across the technology team, helping standardize and streamline finance management, vendor management, contract management, and asset management operations (as well as any other capabilities determined by leadership to be effective under the domain of the technology business management team)
• Enforce proper adherence to financial and vendor management processes by reporting on SLAs, providing training to new cost center owners, and provide guidance to all stakeholders involved in the end-to-end process.
• Collaborate with stakeholders across the technology team to identify areas of opportunities for improvement, create business cases to summarize ROI, and present to leadership plans to add sub-capabilities to the technology business management team.
• Develop and maintain IT cost transparency reports from the IT Cost Modelling tool for various levels of leadership and decision making in the technology team, and facilitate monthly operational cadences across the organization to generate insightful decisions based on the reports.
• Support development of IT governance, policy, and data strategies required to support Technology Business Management capabilities and work with technology leadership to align on overall strategy.

Additional Responsibilities

• Onboarding of contractors and supporting of employees as needed
• Any other responsibility within IT Financial Management, Vendor Management, and other Technology Business Management areas identified by the technology leadership team
• Performs other duties as assigned.

Skills and Abilities

• Knowledge of basic financial concepts and principles such as Balance Sheet, P&L ,ROI
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Self-starter with ability to drive innovative solutions with little direction
• Strong verbal and written communication skills
• Ability to influence internal and/or external constituents
• Ability to work independently and as a member of a team
• Strong analytical, organizational, and problem-solving skills
• Detailed oriented with excellent follow-up practices
• Capable of multi-tasking, highly organized, with excellent time management skills
• Ability to present information and ideas clearly and understandably to others
• MS Office — Excel Pivot tables, Macros, Power Point, Sharepoint advanced required
• Understanding of IT infrastructure domains including data centers, network/ communications, server utilization, virtual environments, storage, and application development and IT Services intermediate required
• Knowledge of financial management processes and best practices such as budgeting, cost allocations, capital, and operating expense processing advanced required
• Excellent time management skills, ability to organize workload, cope with multiple priorities Strong working knowledge of MS Office and data tools such as Adaptive, Power Bi, Service Now advanced required

Developing and working with Technology Business Management Framework ( Including Cost Modeling with tools like Apptio, Nicus, Proven Optics)

Successful execution of IT Data analysis, IT planning, and/or Cost Optimization

Technology Business Management Certification a plus

Qualifications

• Bachelor's degree required Business, Computer Science, Education, Finance, Information Technology, Business/Administration, Accounting, or related fields
• Three (3) years or more Information Technology (IT) Planning, PMO, and/or Portfolio functions required
• MS Office — Excel Pivot tables, Macros, Power Point, Sharepoint advanced required
• Understanding of IT infrastructure domains including data centers, network/ communications, server utilization, virtual environments, storage, and application development and IT Services intermediate required
• Knowledge of financial management processes and best practices such as budgeting, cost allocations, capital, and operating expense processing advanced required
• Excellent time management skills, ability to organize workload, cope with multiple priorities Strong working knowledge of MS Office and data tools such as Adaptive, Power Bi, Service Now advanced required

Travel
None

DOT Regulated
None

Applicants from California, Colorado, Hawaii, New Jersey, New York City, and Washington:

Salary is determined based on internal equity; internal salary ranges; market

data/ranges; applicant’s skills; prior relevant experience; certain degrees or

certifications, etc. The salary for this position ranges from $75,000.00 to $85,000.

Ryder offers comprehensive health and welfare benefits, to include medical, 
prescription, dental, vision, life insurance and disability insurance options, as well as 
paid time off for vacation, illness, bereavement, family and parental leave, and a tax advantaged 401(k) retirement savings plan

Job Category

Project Management

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.

Compensation ranges for the position are below:

Pay Type:

Salaried

Minimum Pay Range:

Maximum Pay Range:

The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here to log in to Workday to apply using the internal application process.

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