Become a part of the Young Living family!

Young Living is a universally known, household name that is revered and respected for the countless benefits it brings to humanity. Propelled by the world’s purest essential oils and oil-infused products, along with our passionate commitment to empowering individuals to whole-life wellness, we champion the modern essential oil movement. A global, purpose-driven wellness revolution is underway, and Young Living leads the charge.
 

Summary:

We are seeking an experienced and strategic Executive Director, Digital Operations to lead our ecommerce platforms, member success platforms, and tracking, testing, and optimization efforts. This role will be responsible for managing a diverse team of product managers and product owners who oversee critical components of our digital ecosystem, including web platforms, payment gateways, CMS integration, virtual offices, and member tools.

As the Executive Director, Digital Operations, you will be a key leader in ensuring that our platforms are scalable, secure, and optimized for performance. You will work closely with cross-functional teams, including UX, CMS, marketing, and technical teams, to deliver seamless digital experiences for our customers and members. Your ability to drive data-driven decisions, lead product teams, and manage complex digital infrastructure will be crucial to the success of our digital transformation and growth strategy.

Essential Functions:

• Leadership & Team Management: Lead and mentor a team of product managers and product owners across ecommerce platforms, member success tools, and digital optimization. Foster collaboration and accountability across teams.
• Digital Product Management: Oversee the development, management, and continuous improvement of digital platforms, including ecommerce websites, payment systems, member tools, and virtual offices.
• Platform Scalability & Stability: Ensure that all platforms are scalable, reliable, and optimized to handle growing traffic, transactions, and member interactions.
• Payment & Commission Systems: Manage and optimize payment gateways, ensuring seamless, secure, and efficient transactions. Oversee member commission tracking systems to ensure timely and accurate payments.
• CMS Integration: Ensure seamless integration between the content management system (CMS) and ecommerce platforms, enabling efficient updates to products, promotions, and content.
• Tracking & Analytics: Implement and oversee tracking and analytics tools to measure platform performance, user behavior, and conversion rates. Use data to drive decisions and optimize digital experiences.
• A/B Testing & Optimization: Lead efforts to continuously test, analyze, and improve digital platforms through A/B and multivariate testing. Optimize conversion rates, page performance, and user engagement.
• Cross-Department Collaboration: Work closely with UX, marketing, and technical teams to ensure that digital platforms support the company’s broader objectives and provide a seamless customer and member experience.
• Stakeholder Management: Act as a key liaison between technical teams, business stakeholders, and executive leadership. Present data-driven insights and advocate for platform improvements.
• Change Management: Lead system integrations, platform migrations, and the adoption of new technologies across teams. Ensure smooth transitions while maintaining business continuity.
• Vendor & Agency Management: Manage relationships with external vendors and agencies, ensuring they meet performance and delivery expectations, particularly in areas such as SEO, paid search, and development.

Skills & Qualifications:

• Proven track record of managing complex digital platforms, including ecommerce sites, payment systems, CMS integration, and member success tools.
• Strong technical understanding of web platforms, payment gateways, and digital analytics tools. Experience with tools like Google Analytics, Google Tag Manager, Optimizely, and A/B testing frameworks.
• Experience with Agile and Lean project management methodologies, with a focus on iterative development and continuous delivery.
• Strong background in data-driven decision making, with the ability to analyze and act on performance metrics, user behavior, and testing results.
• Experience in scaling digital platforms, handling international operations, and ensuring platform stability and compliance with global regulations.
• Ability to manage multiple priorities and projects, with strong organizational skills and attention to detail.
• Excellent communication and stakeholder management skills, with the ability to present insights and advocate for platform improvements at all levels of the organization.
• Experience in ecommerce or membership-based businesses is highly preferred, with an understanding of how digital platforms can drive both sales and member success.

Preferred Education & Experience:

• MBA or equivalent advanced degree a plus

Required Education and Experience:

• Bachelor’s degree in a relevant field

• 10+ years of experience in digital product management, ecommerce operations, or a similar field, with at least 5+ years in a leadership role overseeing cross-functional teams.

Supervisory Responsibility:

This job does have supervisory responsibilities.

Work Environment:

This job operates in a professional office environment. The role routinely uses standard office equipment such as a laptop, desktop, smartphone, and photocopiers. The noise level in the work environment is usually moderate. Essential oils are worn and/or diffused in the work environment.

Position Type/Expected Hours of Work:

This position requires the incumbent to be physically present at the assigned worksite. The regular schedule is from 8 a.m. to 5 p.m., with an hour lunch, Monday through Friday. Occasional evening and weekend work may be required as job duties demand. Employees are also expected to work at least one non-convention farm event a year and to work at the annual company convention.

 Exact hour requirements can be reasonably modified as necessary for the business needs by the employee’s manager.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Specific vision abilities of this job include close vision and the ability to adjust focus. The employee is required to type, file, and occasionally lift office supplies up to 20 pounds. The employee must be physically able to tolerate the scent of essential oils worn or diffused.

Equal Employment Opportunity:

Young Living is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran status and will not be discriminated against on the basis of disability.

Sponsorship:

Young Living does not provide visa sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

Note:

This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization.