Posted:
2/10/2026, 2:07:39 PM
Location(s):
Antioquia, Colombia ⋅ Medellín, Antioquia, Colombia
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Operations & Logistics
Who We Are:
At Formic, we’re on a mission to revolutionize American manufacturing and create more abundance in the world. We believe in continuing the American legacy of innovation by making automation accessible to all manufacturers and increasing their factory productivity by 10x.
Supporting us in our mission, with investments thus far totaling over $60 million, are backers including Lux Capital, Initialized Capital, Blackhorn Ventures, Mitsubishi HC Capital NA, and CEOs and founders of multiple Fortune 50 companies.
About the Fleet Operations Team:
The Fleet Operations team is responsible for delivering uptime, performance, and insight across Formic's nationwide fleet of robotic systems. This team is deeply technical and customer-facing—at the intersection of automation engineering, field service, and business impact.
The Automation Service Coordinator plays a critical role in supporting the daily execution of the Field Service team. This role owns the service scheduling rhythm, monitors customer site needs, triages inbound communications, and ensures the right technician is deployed at the right time. You’ll be the front line for inbound service calls, working quickly to gather key context and direct the issue to the appropriate engineer.
You’ll serve as a force multiplier for the team — reducing noise, improving response time, and creating clarity in the midst of shifting priorities.
In this role you will support:
Inbound Call Management
Daily Operations
Team Coordination
Process and Systems
Metrics & Reporting
What makes you a great fit:
#LI-MB1
What we look for:
We’re building a company from the ground up, so every single person we hire has a massive impact on our team, culture, and ability to accomplish our mission. While each individual brings their own unique skills and perspectives to Formic, we look for people who share our vision and act in alignment with our Operating Principles. If this sounds like you, Formic could be the place for you!
Equal Opportunity
Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions are based on a person’s merit, business needs, and role requirements. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to [email protected].
AI Use
At Formic, fairness and transparency are at the heart of our hiring process. We use AI-powered tools in some interviews to help our teams evaluate candidate responses, but all final hiring decisions are made by humans. You can learn more about how AI is used in our recruitment process by reviewing our AI Hiring Disclosure linked here.
**Important Notice on Recruitment Scams
Formic has been made aware of fraudulent outreach claiming to represent Formic through various scam or phishing attempts. Please note that all communications from Formic will come from a verified @formic.co email address or verified LinkedIn account. Formic will never ask you to download unsolicited documents, schedule interviews via third parties without prior application, or share personal or financial information. If you receive suspicious outreach, please disregard it and report it to [email protected].
Website: https://formic.co/
Headquarter Location: Chicago, Illinois, United States
Employee Count: 11-50
Year Founded: 2020
IPO Status: Private
Last Funding Type: Series A
Industries: Industrial Automation ⋅ Manufacturing ⋅ Robotics ⋅ Software