Organization: 

At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward, to progress. To make the right financial decisions and achieve their dreams, targets and aspirations. Each of us globally is dedicated to offering outstanding service, excellent advice and intuitive solutions to help our customers manage their finances in the ways they want to. Regardless of where you work within our organisation, your initiative, talent, ideas and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

 

Job Title: Operations Senior Team Member

Location: Bangalore- Manyata Tech park

 

Business & Team: Market Operations

CBA India is responsible for servicing multiple brands and business units across the Group; delivering a highly flexible operations, technology and data management functions, outstanding customer experiences and better risk outcomes. This is achieved through process management and a cross-skilled, capable workforce.

 

Impact & Contribution:

You are an operations professional who makes things happen for our customers. Your value lies in doing things right to ensure we deliver a great customer experience.

Your contribution would include:

• Helping customers achieve their dreams

• Being a highly motivated member of the team with self-starter skills and can take accountability when working alone

• Exceptional time management skills and Exceptional customer service skills (Internal and External to CBA)

Reporting lines​: Reports to Operations Manager

 

Roles & responsibilities:

• Experience with corporate and commercial customers

• Detailed understanding of regulatory requirements related to Static & On-boarding Process

• Understanding of Markets Products and Systems (FX, Fixed Income & Derivatives)

• Ensure all data gathering from customer is accurate and professional

• Demonstrate flexibility and experience in working across organisation boundaries

• Ability to detect anomalies, errors and investigate and document the associated root causes

• Tight monitoring of all the work flows across all the products to be performed on a daily basis, and check if all the requests are completed on a timely and accurate manner.

• Responding to escalation, demonstrate quick and responsive approach for all the escalations and ensure to follow the hierarchy and keep line manager and relevant management in loop in all the email communications

Essential Skills:

• 5-8 Years of Experience

• Excellent communication skill Written and Oral.

• Client on-boarding and static update – Core, SDI and SSI

• Knowledge on 3rd party platforms – ALERT, GTSS, MYSIS, BLOOMBERG

• Stake holder management

Education Qualification:

• Bachelor’s degree in  Commerce or Business Management.

Advertising End Date: 28/11/2024