Business Operations is a dynamic, multi-faceted role that partners with all functions in the GCC to oversee and coordinate strategic priorities, processes, programs and everyday operations. With a diverse and growing workforce, GSK needs a Senior Manager Business Operations to mature and grow a world class Global Capability Centre in Bangalore. This is a high visibility, high impact role, and by joining us you will help to create an outstanding employee experience through process, technology, data, governance, communication and change management. There will be variety, continuous new opportunities to lead and influence, and a growing team in the GCC to partner with.

The GCC Business Operations team works closely with GCC leadership and functional teams, partners with stakeholders across all functions on strategic initiatives and projects that have a GCC-wide impact to ensure the GCC supports continued growth and success.

Roles & Responsibilities:

• Support GCC leadership in the development and execution of strategic priorities, engagement and employee experience priorities
• Partner with all GCC enabling functions to identify and support key activities, processes, and projects as part of GCC Business Operations. This can include process definition, program set-up, continuous improvement, automation, reporting and insights, change management, and ownership of processes / programs

• Take lead and ownership in these projects to ensure successful and timely execution and roll-out to all stakeholders, with strong focus on providing a superlative employee experience
• Coordinate site operations to ensure the GCC runs smoothly and efficiently and has the structure, governance, data, compliance to grow in the future
• Leverage data and metrics to produce analysis and provide insights to support leadership decision making
• Identify improvement, efficiency and continuous improvement opportunities across projects, processes and the GCC’s operations. Work with stakeholders to implement improvements
• Consistently report on all Operational Excellence activities to relevant stakeholders

Experience and skills:

• 12+ years of experience in a combination of consulting, operations, and project management
• Ability to deal with high levels of complexity and ambiguity, as well as be able to effectively navigate through multiple stakeholders and their perspectives.
• Ability to work in a matrix environment with global teams, and across multiple functions
• Strong team focus and collaboration skills. Able to flex style to influence and interact effectively with wide range of individuals at all levels to support achievement of GCC objectives and priorities
• Excellent interpersonal (communication and presentation) and organizational skills
• Excellent relationship and stakeholder management skills, with demonstrated ability to lead by influence in a highly matrix environment
• Ability to prioritise and manage shifting priorities, assignments and projects while achieving deadlines
• Proactive and can-do attitude. Enthusiastic to take responsibility, ownership, and be involved in all aspects of GCC business operations
• Experience in consulting and project management processes and principles is a plus
• Mastery of Project Management tools and applications is a plus

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Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

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