Together, we can beat cancer.

At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

If you want to be part of this important mission, we want to hear from you. 

Job Description:

Sr. Manager of Product Support Engineering projects that oversees a team of on-site and off-site engineers and works with a cross functional team to ensure there is alignment and collaboration among everyone to ensure post market engineering issues are tended to in a timely manner.

Responsibilities:

• Manages and provides product support engineering resources to support new product service interface to design and development teams on all new product introductions. This includes oversight of the generation of service requirements, service plans, and all associated new product service documentation.
• Manages and assists with the coordination of installation and service support and training during new product roll out and is responsible to ensure feedback is delivered and incorporated into subsequent release.
• Provides product support management to field engineers, technicians, and technical support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
• Manages the escalation of situations where first-line and second-line field service support has failed to isolate or fix problems in malfunctioning equipment or software.
• Coordinates the Reporting of design, reliability and maintenance problems or bugs to design engineering/software engineering. May provide resources to support customer installation and training.
• Provides resource and support to customer/users where the product is highly technical or sophisticated in nature. Additionally provides management to the technical liaison support for field installation, warranty, and contract service to manufacturing and engineering continuous product and process improvement teams.
• Oversees the production of all product related service technical documentation and communication to the field service organization. Applicable to the Oncology Systems business only: Position must have full access to VMS client sites to perform the essential functions of this position. Many VMS clients require VMS employees and representatives to meet certain “Vendor Credentialing” requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access, and must continue to meet those requirements during the course of VMS employment in this position.

Minimum Required Skills and Knowledge:

• Ability, competence, and confidence to lead people.
• Effective interpersonal skills.
• Required Certifications and Training: Obtains and completes LMS training plan specific to assigned responsibility. Applicable to the Oncology Systems business only: Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver’s license, SSN) Criminal background checks Drug screens Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing
• Healthcare trainings Experience Level with Business Tools: Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
• Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.
• Bachelors Degree or equivalent.
• 10 years of related experience. 5 years management experience.

Fighting cancer calls for big ideas.

We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.

TogetherWeFight

Privacy Statement

Equal Employment Opportunity Statement

Varian is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. 

Pay Transparency Non-Discrimination Provision
Varian follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

The base pay range for this position is

Min $158,900 - Max $285,900

The pay wage range shown is based on the job posting's primary location. Actual compensation packages are based on a wide array of factors, including but not limited to skill set, experience, certifications, and location.