Posted:
8/13/2024, 9:03:26 AM
Location(s):
Buenos Aires, Autonomous City of Buenos Aires, Argentina ⋅ Autonomous City of Buenos Aires, Argentina
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
IT & Security
The mission of Arkose Labs is to create an online environment where all consumers are protected from online spam and abuse. Recognized by G2 as the 2023 Leader in Bot Detection and Mitigation, with the highest score in customer satisfaction and largest market presence four quarters running, Arkose Labs offers the world's first $1M warranties for credential stuffing and SMS toll fraud. With 20% of our customers being Fortune 500 companies, our AI-powered platform combines powerful risk assessments with dynamic threat response to undermine the strategy of attack, all while improving good user throughput. Headquartered in San Mateo, CA, with employees in London, Costa Rica, Australia, India, and Argentina. Arkose Labs protects enterprises from cybercrime and abuse.
Position Summary
As a Tech Support Manager at Arkose Labs, your primary role will be to lead and manage a team dedicated to providing exceptional technical support to our customers. You will be responsible for troubleshooting, resolving technical issues, and ensuring the smooth operation of our services. Your expertise will help our customers optimize their use of Arkose Labs' solutions, contributing to their overall satisfaction and success.
Primary Responsibilities
Must Have
Nice to Have
At Arkose Labs, our technology-driven approach enables us to make a substantial impact in the industry, supported by a robust customer base consisting of global enterprise giants such as Microsoft, Roblox, OpenAI, and more. We’re not just a company; we’re a collaborative ecosystem where you will actively partner with these influential brands, tackling the most demanding technical challenges to safeguard hundreds of millions of users across the globe.
Why do top tech professionals choose Arkose Labs?
Join us in shaping the future of technology. At Arkose Labs, you’re not just an employee; you’re part of a visionary team driving global change
The most recognizable brands in the world select Arkose Labs, including OpenAI, Roblox, Microsoft, Adobe, Expedia, Snapchat, Zilch, and ZipAir.
We value your unique contributions, perspectives, and experiences. Be part of a diverse and high-performing environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on their professional development, and offer support for continuing education.
We value:
Benefits:
Arkose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Arkose Labs will provide reasonable accommodations for qualified individuals with disabilities.
#LI-Hybrid #LI-Midsenior
Website: https://arkoselabs.com/
Headquarter Location: San Mateo, California, United States
Employee Count: 251-500
Year Founded: 2017
IPO Status: Private
Last Funding Type: Series C
Industries: Cyber Security ⋅ FinTech ⋅ Fraud Detection ⋅ Network Security ⋅ Security ⋅ Spam Filtering