Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Microsoft Active Directory, Microsoft Identity Manager (MIM), Microsoft Azure Active Directory
Good to have skills : NA
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Operations Engineer, you will support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. You will play a crucial role in ensuring the smooth functioning of the systems and services.
- Primary Skills: Active Directory, AD, On-premises and AD integrated DNS
- Additional Skills: Azure AD Connect/ Entra ID Connect
- Optional Skills: Microsoft Identity Management, Microsoft Identity Manager - MIM, server
Roles & Responsibilities:
- Advanced technical troubleshooting skills
- Analyze projects and derive the necessary technical skills, timeline, efforts needed to complete the project
- Identify all client stakeholders that are involved with or impacted by the project
- Investigate the project to determine the steps needed to complete the project along with the necessary change controls needed
- Provide a communication plan that involves all stakeholders both client and internal
- Identify and propose possible resolutions to service risks and issues as they arise
- Communicate support status to client and internal stakeholders on a regular basis
- Assist other team members with functional/technical knowledge gained from the project
- Create and update relevant KBs and documentation as required
- Create and participate in the RCA process for critical and/or high impacting tickets involving the project
- Knowledge of standard ITIL processes such as life cycle management and ITSM.
- Active Directory On-premises
- AD group policy objects, GPOs
- AD replication, AD Sites and Services
- Organization Unit, OU, management
- Role Based Access Control, RBAC
- AD integrated DNS, certificate management, CRLs
- Hybrid AD environments and Entra ID
- Manage DNS records and zones
Professional & Technical Skills:
- Must Have Skills: Proficiency in Microsoft Active Directory, Microsoft Identity Manager (MIM), Microsoft Azure Active Directory.
- Strong understanding of system operations and service delivery.
- Experience in managing production systems and services.
- Knowledge of operational requirements and service agreements.
- Familiarity with troubleshooting and resolving issues in systems and services.
- Ability to collaborate and manage a team effectively.
- Excellent problem-solving and decision-making skills.
- Good To Have Skills: Experience with cloud platforms such as Microsoft Azure or AWS.
- Knowledge of scripting languages such as PowerShell or Python.
- Understanding of ITIL processes and best practices.
- Experience with monitoring and alerting tools.
- Knowledge of security protocols and practices.
Additional Information:
- The candidate should have a minimum of 5 years of experience in Microsoft Active Directory.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
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