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Project Manager – Tender Lead

Reference: R0062890

Customer Operations - Dublin Based

Fixed term contract

Reporting to: Head of Customer Service & Digital Operations

Bord Gáis Energy is one of Ireland’s leading energy and service companies. We supply gas, electricity, and energy services to over 700,000 homes and businesses across the country, offering excellent customer service as well as the best value possible. Bord Gáis Energy is uniquely positioned to drive positive change and we have an opportunity, as well as a responsibility, to reshape our future. While there are challenges ahead, we are committed to supporting our consumers and colleagues, to rethinking power generation, and to supporting an affordable and fair transition for all.

The “Project Manager – Tender support” is responsible for project managing and co-ordinating the business requirements for the contact centre tender process for Bord Gáis Energy. You will act as lead PM gathering requirements from key departments including DTS, Finance, Operations, Legal, and the senior management team.  You will work closely with the Procurement lead on the RFP process, evaluation and contract negotiation requirements for outsourced customer care for Bord Gáis Energy. This role requires a detail-oriented individual with strong project management, and communication skills to ensure the procurement of services aligns with the organization's objectives and budget constraints.

About the Role

Tender Development:

•  Gather requirements for various categories of services. (Inbound and outbound care calls, webchat support, inbound and outbound sales, collections, and administration tasks) and provide to the procurement department.  Work closely with the Procurement Lead responsible for running the tender process.
• Gather data on current performance, costs, SLA performance and other key metrics and establish a baseline position
• Collaborate with stakeholders to define procurement requirements and specifications for the RFP process.  Write up specifications where required.
• Determine compliance requirements with relevant laws, regulations, and company policies during the tender process.
• Ensure the Privacy, Infosec, Customer care and experience, Finance, DTS, Business Continuity and any other relevant departments are engaged and provide their requirements for the RFP.

Supplier Selection and Evaluation:

• Co-ordinate the evaluation of the supplier RFP proposals and submissions by all evaluators in each stakeholder department.
• Work closely with business stakeholders and the procurement department to agree the evaluation criteria for the RFP and methodology.
• Determine any DTS change requirements associated with selection of the successful supplier and project manage the change requirements to implement any new arrangements successfully.
• Make recommendations on potential suppliers based on capability, vendor performance, vendor reputation and experience, overall fit and alignment. 

Negotiation and Contract Management:

• Assist the procurement team in negotiations with suppliers to secure favourable terms and conditions.
• Review contracts and support the contract negotiations with the procurement and legal teams.
• Collaborate with legal and finance teams to finalize contracts.

Cost Analysis and Budget Control:

• Conduct cost analysis and cost-benefit assessments for different procurement options in the tendering phase.
• Ensure alignment with financial budgets and obtain financial approval on the selected proposal. 

Documentation and Reporting:

• Maintain accurate records of all procurement/tendering activities, including contracts, agreements, and supplier information.
• Prepare regular reports on tendering project status
• Run governance boards with all key stakeholders and prepare the briefing packs in advance of each meeting.  Organise the meetings and agendas.  Prepare and arrange briefings for Board level stakeholders on progress

Stakeholder Engagement:

• Collaborate with cross-functional teams, including finance, legal, and operations, to ensure alignment on procurement strategies and expectations from the new vendor
• Communicate effectively with internal stakeholders on progress of the tendering process.

Transition to management of contract ‘in-life’

• Determine requirements for transition to the new arrangements and create a project plan with clear deliverables, timescales, budget alignment and purpose
• Engage and all leads for each key area and ensure each are accountable for deliverables
• Determine DTS change requirements, if any, and work closely with the DTS team to deliver
• Project manage the transition plan to deliver on time, with regular governance and briefings to the leadership team on progress, identifying and resolving risks, blockers, issues associated with delivery of the plan

About You

• Proven experience in project management, ideally with experience of procurement and supply chain, with a minimum of 5 years of relevant experience.
• Strong negotiation and communication skills.
• Excellent project management and organizational abilities.
• Analytical mindset with the ability to make data-driven decisions.
• Strong attention to detail and accuracy.

Bord Gáis Energy are committed to placing equality, diversity, care and respect at the heart of our policies and everyday practices. We encourage everyone to take part in our active employee networks, including the Women's network, REACH (Race, Ethnicity, & Cultural Heritage) network, Neurodiversity network, Carer’s Network, and BRÓD, our LGBTQ+ network. We're proud of the work our networks and allies do to help us promote a culture of inclusion, empowering our colleagues to be themselves and do their best work. Our vision is to employ a diverse mix of people who reflect the societies we work in and the customers we serve, so we welcome applications from people of all backgrounds and perspectives.

Our Flexible First working model empowers our people to find a better balance between home and office working. You can enjoy the convenience of working from home combined with time spent onsite in a way that works for you, our customers, and our business. Our office is used as a place to connect and collaborate with colleagues, rather than your default place of work each day.

Here in Bord Gáis Energy we’re helping to create a more sustainable and inclusive future that supports our communities, our planet – and each other. The prevention of family homelessness in Ireland is an area where we believe we can make a real difference and through our partnership with Focus Ireland, we have been working on making this a reality since 2015. We encourage all colleagues to get involved in the partnership, with everyone receiving 2 days' volunteering leave to participate in initiatives or events supporting Focus Ireland.

Our Values

care | delivery | collaboration | agility | courage

The closing date for receipt of applications for this vacancy is 6 Sept 2024.

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.