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Job Summary

The position of Change Manager reports directly to the VP, Change Management within Strategic Portfolio Management. Although this role doesn't entail direct supervisory duties, the individual in this position wields substantial influence, utilizing their expertise to collaborate effectively with Strategic Operations and engage key stakeholders to drive successful outcomes.

This individual will conduct Change Management Strategies applying the Prosci® methodology to include sponsor & leadership alignment, engagement, readiness, learning and development, support, and reinforcement for Arch Insurance North America’s strategic goals.

FUNCTIONAL RESPONSIBILITIES:

• Apply a structured change management multidisciplinary approach for managing initiative driven change, organizational transformation, and culture change across the Strategic portfolio of initiatives.

• Collaborate with the VP, Change Management with Change portfolio health and reporting.

• Conduct stakeholder analysis, change impact assessment, change readiness assessment, and change measurement for Strategic initiatives and present actionable findings, provide updates and briefings to inform decision-making.

• Create initiative-specific change plans working with initiative owners and project managers, to drive the change execution plan.

• Measure levels of awareness and adoption through the execution of pulse surveys/interviews and manage the gaps through change mitigation plans.

• Develop executive report outs for the Change Impact assessments and for Pulse Survey results.

• Identify the training requirements in coordination with HR – Learning & Development where appropriate.

• Enable initiative teams (Business Sponsors, Initiative Owners, and Delivery teams) in integrating change management activities into their project plans.

• Facilitate training activities, encompassing the planning and execution of all logistics necessary for training delivery.

• Engage and empower all levels (executives, middle managers, individual contributors) within the organization throughout the change lifecycle.

ROLE SKILL & EXPERIENCE REQUIREMENTS:

• 5+ years of organizational change management experience.

• Bachelor’s degree in related field.

• Required Change Management certification: Prosci® Certified Change Practitioner.

• Experience managing change and using business analysis to assess impacts of change.

• Experience facilitating and delivering complex change management initiatives.

• MS Suite and presentation development skills.

• Data Analytic skills.

• Strong interpersonal skills and ability to work effectively with internal/external partners in a diverse and dynamic environment.

• Ability to develop solid relationships with key stakeholders and build productive partnerships, interact, and engage with Executive-level stakeholders.

• The position requires mature judgment, drive for results, a pragmatic and problem-solving mindset, and communication skills (both oral and written).

• Must have ability to gain “buy-in” and influence without authority.

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