Employment Type

Permanent

Closing Date

28 Aug 2024 11:59pm

Job Title

L2 Netsec Engineer

Job Summary

As an IT Technical Expert, you can’t resist solving problems. Your investigative skills will be put to the test as you work to diagnose and find solutions, activate or repair. You collaborate with stakeholders to ensure our platforms, devices, applications and systems are operating efficiently and delivering value to our customers.

Job Description

Role purpose

The role of the Network Security Engineer is to support a wide range of network activities across multiple territories and time zones.  This role sits within the Managed Services team. The candidate needs to have an appreciation for time-critical problem solving and non-movable project timeframes.

The successful candidate will be involved in the delivery, assurance and optimisation of network and security services for our customers and internal services.  This includes managed firewalls, SD Wan and Secure Edge services.

How the role contributes to business strategy?

This role is a core contributor to Telstra’s managed service capability and should demonstrate technical expertise to assist the on-going support and growth of network technology. The successful candidate will have demonstratable experience of working in IT networking and security within a managed services environment.

The measurable deliverables and outcomes of this role

The successful candidate for this role needs to combine design, operation and support of networking and security systems and apply these to successful operating of complex technology platforms.

Role Context and overview

Key Responsibilities, Accountability Metrics, Decision Rights

Key Responsibilities

• Installation of network and security services as per Design documentation.
• Troubleshooting and resolution of network and security related Incidents
• Change and Service Request management.
• Design assistance and approval for managed network and security services.
• Liaise with customers and internal stakeholders.
• Ensure services are operated in accordance with security and compliancy regulations (including ISO 27001 and GDPR)
• Keep up to date with industry developments and help turn these into Telstra capabilities.
• Work collaboratively, with the customer at the front of everything.
• Have a growth mindset, and continually look at better ways of doing things.
• Be flexible with a positive, ‘Can-Do’ mentality.
• Be Proactive and take the initiative.

Key Accountability Metrics

• Ensure response and resolution SLA’s are met
• Ensure customer service availability targets are met
• Ensure new services are delivered within requested timeframes

Key Relationships/ Interdependencies 

Internal

• Global Service Desk
• Customer Success
• Enterprise Solutioning
• Enterprise Sales

External

• Customer base
• Suppliers and Vendors

Leadership capabilities

Skill/Technical Expertise

Proficiency

People Leadership

• Modelling a culture of collaboration and continuous learning to support development
• Coaching and develop team members to enable them to deliver high quality outcomes whilst providing support and feedback along the way.
• Building strong, trusting team relationships that enable a high performing team culture aligned to values to behaviors
• Complex solution design
• Critical Thinking

Medium / Some experience

Strategy and Development

• Develop / maintain strategic relationship across industry including vendors to understand Technology trends and industry directions. Utilise this knowledge to provide consulting to business, vendors and customers. Ensure consistent application of Telstra operating systems, policies and procedures for the business area. Medium / Some experience of driving strategy

Key Skills/Technical Expertise

Skill/Technical Expertise

Proficiency

Investigating the needs of the end user           

Empathising with the internal and external customer to develop a deep understanding of their needs, behaviours and goals and synthesising research to generate insights and recommendations

Medium

Support

Installing, configuring, and Infrastructure Services and resolving problems within prescribed Service Level Agreements

Collaborating globally

Consistently delivering a simple and high-quality customer experience by collaborating and integrating with others from across our Enterprise            

Medium

Stakeholder management        

Identifying and managing key stakeholders to gain their support and deliver outcomes    

Medium

Communications

Able to communicate effectively with internal and external stakeholders, and explain complex, technical issues in an easy-to-understand way High

Qualifications/Experiences

Essential

• 3 year’s plus experience in managing and delivering Firewall, SDWan and other network solutions including
  • Palo, Fortinet, Checkpoint & Cisco firewalling
  • Palo & Fortinet SDWan
  • Palo Prisma services
• An understanding of ITIL
• Strong communication skills, able to explain technical solutions to both technical and nontechnical audiences.

High desirable

• Network and Solution design experience

Certifications

• At least 1 technical/Vendor certification in relevant technologies (e.g. Palo PCNSE)