Customer Service Representative

Posted:
11/5/2023, 4:00:00 PM

Location(s):
Nashville-Davidson, Tennessee, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

It's fun to work in a company where people truly BELIEVE in what they're doing! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Western offers competitive pay, benefits, paid time off, paid holidays, and a fun, family-oriented culture. The Western Express campus is a state-of-the-art facility rebuilt in 2020, with three on site gyms, guided fitness classes, and a cafeteria. We are proud to be a culture that promotes from within, has infinite growth potential, and will offer relocation. One of our core values is to be hardworking, and we reward those individuals with opportunity and incentive. 

Duties, Goals and Responsibilities

  • This position is Monday through Friday 7am to 5pm
  • Enter and update loads, scan and RVI loads
  • Schedule pickup and delivery appointments for freight
  • Provide switchboard coverage
  • Track freight and proactive communication
  • Provide coverage for CSR's when out of office
  • Answer, screen, and transfer inbound calls
  • Contributes to team effort by accomplishing related tasks as needed

Skills and Qualifications

  • High school diploma or equivalent
  • Proficient in Microsoft Outlook
  • Data Entry/Skilled in typing
  • Ability to multi-task
  • Punctual
  • High energy level, results driven
  • Written and verbal communication skills
  • Prioritizing, Planning and Organizing

Education and Experience

  • Office assistant and customer service experience is a plus, but not required
Nashville Main Terminal40