Primary Function

Designed specifically for recent college graduates, the TRAIL (Tools Required for Advancement Into Leadership) program is a 12-month rotational leadership-development program that enables recent college graduates to gain practical, on-the-job leadership and management skills. TRAIL Operations Specialists are not interns, they are full-time employees, earning a competitive salary with benefits while being provided hands-on experience and mentorship from the assigned business area.  The main objective of our program is to help strengthen the future leadership of the company by building a foundation in process improvement, presentation and leadership skills.

The Software Engineering TRAIL Operations Specialist will get immersed in the following areas:

• Engineering

• Business Analysis

• Quality Engineering/Low Code

The TRAIL program will begin July 2025.

Principal Duties

• Performs assigned duties, under direction of experienced personnel, to gain knowledge and experience required for promotion to a management position. These duties will involve decisioning in real world account management scenarios.

• Performs business analyses and provides recommendations to leadership for business and process changes.

• Receives training and performs duties in several functions in order to become familiar with line and staff functions, management viewpoints, company policies, and best practices.

• Observes experienced workers to acquire knowledge of methods, procedures, and standards required for performance of departmental duties.

• Help champion the Process Improvement discipline within the organization and implement the steps and tools necessary to successfully complete projects.

• Will be required to attend company sponsored training classes and attain certain certifications.

• Performs related duties as assigned by supervisor.

Education and Experience Requirements  

• Bachelors Degree from accredited college or university.

• Degree in Computer Science or a similar discipline preferred.

Knowledge, Skill, and Ability Requirements 

• Knowledge of SQL, C#, .net, git, Angular, and other Javascript libraries

• Excel in a team-oriented, collaborative environment while contributing to the creation, design, and implementation of value-add business strategies that affect current operating practices and company policy.

• Be able to clearly articulate and present ideas and findings to a varied audience, including the operations staff and senior leadership.

• Excellent written and verbal communication skills.

• Proficiency in quantitative analysis.

• Ability to adapt.

• Willingness to learn.

• An entrepreneurial business mindset.

• Strong business communication skills with an ability to work well in a collaborative environment.

• Strong attention to detail and an ability to multi-task, respond well to pressure and deadlines, and work well individually and in a collaborative environment.

• Strong skills in Excel and/or Tableau (charts, graphs, pivot tables, formulas, macros etc.).

• Experience with PowerPoint and Visio a plus.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities.  Management reserves the right to modify, add or remove duties and request other duties, as necessary.