Title: Configuration Analyst

Location: Rochdale, Greater Manchester

Division: IT Service Management

Reports to: Configuration Manager


Are you ready to drive digital transformation and innovation within a dynamic organisation focused on delivering exceptional public services?

Do you have a passion for helping clients harness the power of technology to solve complex challenges and improve experiences?

Do you want to have the opportunity to play a critical part in ensuring IT environments of Agilisys and our managed services clients run smoothly by maintaining an accurate and up-to-date asset and configuration database?


If so, we would love to hear from you!


ABOUT US

Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organisations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data.


OUR VALUES

Partnership: we become one team and family with organisations, helping them to navigate change and stay agile.

Integrity: our people really care, going beyond the brief to make change happen for organisations and citizens.

Innovation: we bring together the right technologies and services to design solutions that work.

Passion: we are passionate about - and dedicated to - public services and improving people’s lives.


THE ROLE

Key responsibilities

The Configuration Analyst is a vital role within Agilisys and this role will ensure IT environments of Agilisys and our managed services clients run smoothly by maintaining an accurate and up-to-date asset and configuration database.

Specific duties

Depending on the project, you will need to be comfortable doing the following:

• Maintain and update asset records, configuration item (CI) data, and their relationships in ITSM tool's CMDB.
• Retrieve IT asset data from multiple data sources.
• Analyse data, identify inconsistencies, and anomalies in the source data and correct before loading it into the target CMDB.
• Import clean IT asset / CI data in Hornbill Service Manager CMDB and other ITSM tools ServiceNow, Support works.
• Build asset and configuration items relationships within ITSM tool.
• Regularly audit the CMDB for accuracy and generate reports to provide insights into configuration management status and performance.
• Work closely with IT support teams and 3rd party vendors to manage IT assets in ITSM CMDB.

Opportunity

This role is an excellent platform for experienced professionals to take their career to the next level and an opportunity unlikely to be found anywhere else. As a Configuration Analyst, you will have the chance to work in a dynamic and innovative environment, where you will be able to develop your skills and knowledge in IT Service Management.


ABOUT YOU

The ideal candidate will have a track-record in delivering results while embracing change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role

The Ideal Candidate

• Understanding of IT Service Management (ITSM) principles, particularly IT Asset Management methodology. Certified to ITIL Foundation preferable.
• Ideally a computer science graduate with a year experience.
• Demonstrate effective analytical skills
• Experience in MS Excel ie; Pivot Table and V-lookups.
• Working knowledge of SQL/Power BI.
• A good understanding in databases Data Definition Language DDL. Data Manipulation Language DML JSON scripting and data mapping.
• Understanding of asset hardware lifecycle.
• Clear, logical analytical approach to problem solving.
• Ability to investigate data, find trends, forecast performance and provide insightful recommendations.
• Good communication skills to effectively liaise with technical teams
• Able to plan, structure, and appropriately prioritise tasks.
  
  

WHAT WE CAN OFFER YOU:

This role will offer exposure to the right mix of challenges, within a culture that promotes continuous learning and development.

Benefits include:

• Enhanced Pension Scheme
• Health Insurance
• Life Assurance
• Access to exclusive discounts and offers through the company’s “Perks at Work” scheme
• 25 days annual leave (with the option to buy more)

PROCESS

Simply submit your CV.

By submitting your CV, you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing [email protected] – but please note that this means we will no longer consider you for the role you have applied for.

We have a rigorous recruitment process, which we use for all our roles to ensure we attract the very best talent.

Individuals seeking employment at Agilisys must note that we see diversity as something that creates a better workplace and delivers better outcomes. As such, we are keen to maximise the diversity of our workforce and actively encourage applications from all. We encourage diversity through perspective, background, identity, and thought whilst also fostering an environment where everyone can express themselves regardless of your race, religion, sex, gender, colour, national origin, disability, or any other applicable legally protected characteristic. We are committed to continuing to nurture an inclusive environment and building a diverse workforce.