The network operations engineer provides insight on best practices for high performing teams in the delivery of network-related product operations or projects, ensuring team actions are aligned with projects goals.

**This hyrbrid role (in-office Tues-Wed-Thurs) can be based in either Charlotte, NC, or Wayne, PA**

In this role you will:

• Provide advanced level process improvement guidance around network services, including installing, configuring, and integrating new network technologies. Conducts pilots, makes recommendations, and ensures network installations meet standards.
• Provide insight on best practices for high performing teams in the delivery of network-related product or projects, ensuring team actions are aligned with projects goals.
• Facilitate planning, team learning, and assists adaptation of processes to ensure the quality of team solutions.
• Provide advanced level network design and debugging services to development teams. Works closely with developers to implement reliable, manageable, and secure solutions for external connections.
• Provide advanced level telecom network services for complex issues elevated from the Support Center and Technical Services groups. Identifies failing components.
• Maintain and monitors network system performance and identifies performance issues and trends. Implements improvements and identifies opportunities to automate manual system tasks. Develops and maintains telecom network documentation.
• Complete network capacity planning activities, including monitoring the network and tracking network capacity metrics. Initiates actions to prevent network degradation caused by capacity issues.
• Thoroughly understand and complies with Information Technology and Information Security policies and procedures

What it takes:

• Minimum of five years related work experience. Network experience preferred.
• Undergraduate degree in a related field or the equivalent combination of training and experience.
• Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), or Cisco Certified Design Professional (CCDP) preferred.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.