Manager Digital Transformation | S3 | Onboarding, Digital Transformation, Retail and Business Banking

Country: United Kingdom

Interested in part-time, job-share or flexible working? We want to talk to you!

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As a Product Owner in the Onboarding team, you’ll be the custodian of creating end to end customer and account journeys for Personal and Business customers using the strategic workflow and case management solutions available. This is a critical role in bringing the new strategic onboarding solution to life.

Utilising the foundational elements such as Customer, Account, Identity and Application components, you’ll create the strategy and execute it working with the development teams on achieving the desired customer journey outcomes.

The difference you’ll make:

• Setting ambitious and clear product vision and roadmap, strategy from inception to production

• Collaborating with control functions and key stakeholders to ensure digital vision and products align within team strategy and requirements including managing delivery

• Taking accountability for product specific KPIs once solution enters production and communicate regular tracking to stakeholders

• Utilising market and industry knowledge to translate user needs into user stories and acceptance criteria for their team. 

• Working closely with the On-boarding Product Owner and other BaaS (Backend-as-a-service) API (Application Programming Interface) PO’s (Postal Orders) to establish each product’s business value

• Facilitating release planning with stakeholders as well as weekly demos and aligning outward facing product requirements and stakeholders

What you’ll bring:

• Knowledge of digital on-boarding technologies, processes and platform management that will have a bearing on their own area of responsibility

• Significant knowledge and proven track record of product development, platform management and innovation

It would also be nice for you to have:

• AWS qualifications or willingness to train on AWS certifications

• Sound knowledge and understanding- of data management principles, Cloud adoption, API (Application Programming Interface) management and BaaS (Backend-as-a-service)  principles.

What else you need to know:

This role is based in Milton Keynes.

We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles).

If you apply for this role, it’s important you consider your travelling distance, time and cost from your home to the office location. We’re happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.

If you’re interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these.

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed.  We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you.

As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.

• Eligible for a discretionary performance-related annual bonus.

• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.

• 30 days’ holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year.

• £6,000 car allowance per year.

• Company funded individual private medical insurance.

• Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, and health assessments.

• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.

• Share in Santander’s success by saving or investing in our share plans.

• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.

Learn more about our benefits and family friendly policies

What to do next:

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at [email protected] or call 0870 414 9080.