Annual Hiring Range/Hourly Rate:

• $19.00

Benefits

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Commuter benefits
• Employee Discounts
• Weekly pay for union employees

Application Closure Statement

• To be considered for this position, please submit your application by 8/14 2024

Main Duties and Responsibilities: 

• Partners with various levels of management to understand business objectives and identify corresponding IFBL & FAC's needs; implements strategies to support and improve quality.  

• Helps drive unit-wide quality strategy programs and processes.  

• Partners with operations and training functions to identify training needs and provide input on training approaches and content.  

• Partners with operations to identify and use the 8D process to resolve flight attendant comments.  

• Ensures that daily, weekly, and monthly reports are completed accurately and in a timely manner.  

• Receives and responds to customers inquiries relating to flight attendant comments.  

• Works directly with the customers during IFBL disputes and visits to the unit.  

• Communicates flight attendant comment reporting verbally and visually to the operational staff and management.  

• Data entry of flight attendant comments.  

• Other duties as assigned by management.  

Qualifications 

Education: 

• High School diploma or equivalent is required  

• Associate's degree preferred  

Work Experience: 

• 1 year of customer service experience in a manufacturing environment  

• 1 year of data entry experience  

Technical Skills: (Certification, Licenses and Registration) 

• Strong Microsoft Office experience, especially Word, Excel, and PowerPoint  

• Working knowledge of operations  

• Presentation skills  

Language / Communication Skills: 

• Must have excellent written and verbal communication skills 

gategroup Competencies Required to be Successful in the Job: 

• Thinking – Information Search and analysis & problem resolution skills 

• Engaging – Understanding others, Team Leadership and Developing People 

• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively 

• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus 

Demonstrated Values to be Successful in the Position 

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone: 

• We treat each other with respect and we act with integrity 

• We communicate and keep each other informed 

• We put our heads together to problem solve and deliver excellence as a team 

• We have passion for our work and we pay attention to the little details 

• We foster an environment of accountability, take responsibility for our actions and learn from our mistakes 

• We do what we say we will do, when we say we are going to do it 

• We care about our coworkers, always taking an opportunity to make someone’s day better 

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.