Posted:
4/3/2025, 4:56:57 AM
Experience Level(s):
Senior
Field(s):
Operations & Logistics
Workplace Type:
Remote
Company
Cox Automotive - USAJob Family Group
Job Profile
Management Level
Flexible Work Option
Travel %
Work Shift
Compensation
Hourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job Description
Key Responsibilities:
Serve as an advocate for our clients, auctions, carriers, and all beneficiaries of our product and service offering
Leverage relationships across Logistics, BPOs, and CAI to exceed client expectations and deliver an exceptional client experience
Responsible for remediating issues and addressing all escalations in a timely and effective manner
Work closely with carriers, drivers, BPO partners, and team members to deliver on client SLAs
Leverage tools, dashboards, and reports to create an exceptions-based approach to remediating out-of-compliance inventory and follow through to resolution
Communicate effectively and clearly articulate client needs; collaborate effectively in a cross-functional team setting to collectively exceed client expectations
Work closely with our DHL Control Tower to ensure seamless connectivity between Planners/Coordinators and0 field-based team in support of delivery and execution
Play key role in requirements gathering and operational capability identification in new lines of business and delivery of new products and services
Prepare, analyze, and present operational metrics and reporting for business reviews, operational performance reviews, and ‘state of the business’ discussions
Advocate continuous improvement and provide feedback and input into processes and systems enhancements to optimize workflows and introduce efficiency
Serve as the ‘Go To’ subject matter expert for your area of responsibility and book of business
Qualifications:
High School Diploma / GED required.
5 years of experience in automotive industry and/or logistics field.
Strong organizational skills and demonstrated capacity to develop and implement practical strategies, plans, and solutions to identified issues and problems.
Track record of taking initiative in managing multiple priorities and to work effectively under pressure when facing extremely short deadlines.
Excellent verbal and written communication skills.
Good judgment, discretion, tact and the ability to work easily at all levels within the organization
Ability to partner well with colleagues in a matrixed work environment.
Ability to work independently and to undertake responsibilities with minimal guidance.
Adapting approach and comfortable with ambiguity.
Must be adept at handling complex situations and businesses.
Work Environment:
Occasional exposure to weather conditions, and noise.
Disclaimer:
The posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
About Cox Automotive:
Cox Automotive is a leading provider of vehicle remarketing services and digital marketing and software solutions for automotive dealers and consumers. Cox Automotive, a subsidiary of Atlanta-based Cox Enterprises, includes Manheim, AutoTrader.com, Kelley Blue Book, vAuto, NextGear Capital, and a host of global businesses and brands serving clients such as auto dealers, manufacturers and financial institutions. Headquartered in Atlanta, Cox Automotive employs nearly 24,000 team members in over 150 locations worldwide. The company partners with more than 40,000 dealers, as well as most major automobile manufacturers, and touches over 67 percent of all car buyers in the U.S. with the most recognized brands in the industry. Cox Automotive unites more than 20 brands in this space, providing an end-to-end solution to transform the way people buy and sell cars every day.
Drug Testing
Benefits
About Us
Website: https://www.cox.com/
Headquarter Location: Atlanta, Georgia, United States
Employee Count: 10001+
Year Founded: 1962
IPO Status: Private
Industries: Telecommunications