Operations Process Manager

Posted:
3/23/2025, 5:00:00 PM

Location(s):
Texas, United States ⋅ Irving, Texas, United States

Experience Level(s):
Senior

Field(s):
Operations & Logistics

Workplace Type:
Hybrid

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car. 

Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.

Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Job Description

Job Summary

The Operations Process Manager is responsible for manager-level oversight, review, and approval action on various loan operations processes.  Assigned processes will vary based on the department but may include Extension request approvals, Complaints Management, vendor scorecards, vendor reconciliations, SOX controls, and addressing internal processing gaps.  This position collaborates with Operations Managers to increase department and/or vendor efficiency, accuracy, compliance, and requirements that align with state and federal laws.

Job Duties (Credit Bureau/Third Party)

  • Performs Management level account reviews and analysis
  • Accurately document and perform process controls in a timely and effective manner
  • Perform quality audits on manual letters to ensure accuracy
  • Performs vendor scorecards monthly to measure and evaluate vendor performance and adherence to expectations and requirements.
  • Performs functions and processes associated with oversight vendors associated with the Exeter mailroom
  • Involvement and participation in projects, initiatives.
  • Analysis and validation of data help identify root cause and resolve issues
  • Works Management level functions and assists with the completion of processes as needed.
  • Works with manager-level approval authority and accountability on processes.
  • Communicates with vendors, other departments, and management to resolve escalated questions and problems.
  • Other duties as assigned.

Education and Work Experience

  • College degree or equivalent work experience.
  • Six (6) plus years of related experience
  • Advanced communications and analytical skills
  • Advanced experience managing applicable state and federal laws and regulations.
  • Familiarity with indirect loan documentation, i.e. contracts, ancillary products, certificates, bankruptcies

#LI-Remote

Exeter Finance LLC is an Equal Opportunity Employer.

Individual compensation packages are based on various factors unique to each candidate including

skill set, experience, qualifications and other job-related reasons.

57,800.00 USD-$79,400.00