Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in Equity products, Settlements, Lifecycle Management, Reconciliations, Trade Support, and Corporate Actions to Citi’s Delta One and Prime Finance Swaps Middle Office Team.

Equity Swaps Middle Office sits within Citi Market Operations supporting the Delta One Business and is part of the overall Prime Finance Middle Office unit. The primary responsibility is managing a number of our Prime Swap clients while providing Trade Processing support to the Desk and Business.  The successful candidate will be the main point of contact for all operational queries for their client base and they will interact closely with clients and internally across the Business, Middle Office and Operations.

This this a newly created team within the Equity Swaps Middle Office, with the primary purpose of affirming the Cash impact of Derivative lifecycle events with our Synthetic Prime Brokerage customer base with the goal of improving the overall settlement rate with ours. Responsibilities include providing first class operational client support, trade & trade lifecycle event exception management and root cause analysis of exceptions to drive both platform and behavioral improvements. There will be increasing focus on providing innovative value add services to increase the client experience, whilst reducing Manual Touchpoints (MTP’s), driving operational efficiency and improving the overall settlement rate. The successful candidate will be developed into an SME (Subject Matter Expert) in their respective areas of focus.

What you will do

• Main point of contact for client operational queries
• Overseeing the clients cashflow lifecycle, affirm economics with customers and exception handling root causes that cause discrepancy
• Management of client trade activity, liaising with the Desk and Clients to resolve any issues
• Contribute to the development of new techniques for the trade life cycle, and improve processes and workflows
• Driving initiatives to reduce Manual Touch Points (MTP’s) and in turn improve the overall affirmation / settlement rates.
• Contribute to bank change projects and offer advanced solutions and resolve complex trade flow problems
• Helping to maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis
• Provide informal/formal leadership for the team, and coach and train new recruits, and provide guidance and support to junior staff
• Contribute to the creation of an infrastructure and tool set that will effectively manage risk and service our clients to a high standard.

What we will need from you

The successful candidate will also be required to demonstrate the necessary skills and experience to deliver on the below value add and service differentiators.

• Operational Expertise: demonstrate considerable understanding of key operational functions such as Settlements, Lifecycle Management, Reconciliations, Trade Support and Corporate Actions with Global Markets
• Product Knowledge: demonstrate high-level knowledge and understanding of the Cash Equity and Equity Swap product.  A general knowledge of derivatives is highly desirable.
• Client Presentation:  An ability to be articulate, confident, intellectually agile and professional in appearance and manner so that the franchise is well represented. Team members should have the skillset to lead client meetings on topics such as Metric Pack presentation, Yearly/Half Year/Quarterly client service reviews or ad-hoc issue/resolution meetings. 
• Innovation/Creative Thinking: Each team member should offer creative and innovative solutions (based on their skills above) to client issues when they arise.  Members should also look to harness these innovation skills to develop a record of process improvement, procedure control strengthening and reduction of manual touch points (MTPs). 
• Business Liaison: Team members will partner with the business and Client Executive team to help drive behavioral improvements on cash affirmation timeliness.
   

Qualifications, Experience and Skills:

• Prior experience in a related role
• Solid understanding of life-cycle trade processing for Equity Swaps. Includes trade capture, settlements and reconciliations.
• Corporate Actions experience preferable
• Relevant degree or equivalent work and industry experience preferred
• Cash Equity and Equity Swap product knowledge essential
• Client Service experience preferred, preferably within Prime Brokerage
• Energetic, flexible, collaborative and proactive; a leader who can positively add sound product knowledge experience.
• Strong, influential communicator who is articulate and concise
• Strong risk management and control mindset
• Provides evaluative judgement based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources.
• Self reliant, good problem solver, results orientated.
• Ability to establish and build trust with professionals throughout the business.

What we can offer you

This is a role that will offer you the opportunity to build an in-depth knowledge of financial services operations. Every day there will be new business challenges that will help you develop new skills that can drive your career.

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), whilst also receive a competitive base salary (which reviewed annually), and enjoy a whole host of additional benefits such as: 

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
• A discretionary annual performance related bonus 
• Private medical insurance packages to suit your personal circumstances.
• Employee Assistance Program  
• Pension Plan 
• Paid Parental Leave 
• Exclusive discounts for employees, family, and friends 
• Access to an array of learning and development resources 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

#LI-COF

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Job Family Group:

Operations - Transaction Services

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Job Family:

Securities and Derivatives Processing

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Time Type:

Full time

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