Qualifications 

• Certification as ”Food Service Manager” or other, as required by State County or Local regulations.

• Excellent communications skills, written and verbal 

• Strong organizational skills 

• Knowledge of Microsoft Office, including Excel  

• Thorough knowledge of all matters related to the proper administration of hotel Food & Beverage operations.  

• Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to guest satisfaction criteria 

• Ability to motivate staff to provide exceptional service during slow and busy meal periods 

• Self motivated to take on projects to improve outlets

• Ability to work flexible schedule to include nights, weekends, and holidays 

Key Responsibilities:  

• Make inspection rounds ensuring organization, cleanliness, proper maintenance, adequate supplies. 

• Monitor staff adherence to all service standards, SOPs and Loews SOPs, including inspecting staff for correct Uniform/Groom standards. 

• Supervise service of guests, being watchful of signals from guests in need of service. 

• Assist Team Leader to establish and monitor side work duty completion. 

• Maintain bank to SOP, keep it balanced and secure at all times. 

• Read daily communication sheets from previous shift and prepare one for the following shift. Check for all personnel call offs and check floor plan for coverage. 

• Check restaurant for cleanliness and set up (i.e. table cleanliness, stands etc.). 

• Communicate daily with restaurant manager with regard to special events, house counts, etc. 

• Assist Team Leader in conducting menu classes and taste panels.

• Assist Team Leader in conducting month end inventory count and recording. 

• Communicates with Team Members during service, scheduling, safety chats, MSDS, post bulletins.

• Reports unsafe working conditions. 

• Ensure proper handling of guest checks and cash transactions. 

• Intercedes and/or fills in for Team Members should need occur 

• Performs other duties as assigned.  

General Responsibilities: 

• Promotes and applies teamwork skills at all times.

• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance.

• Is polite, friendly, and helpful to guests, management and fellow employees. 

• Executes emergency procedures in accordance with hotel standards. 

• Complies with required safety regulations and procedures.

• Attends appropriate hotel meetings and training sessions.

• Maintains cleanliness and excellent condition of equipment and work area. 

• Complies with hotel standards, policies and rules. 

• Remains current with hotel information and changes. 

• Complies with hotel uniform and grooming standards.