Campana Systems is seeking a Product Manager, reporting to the Director of Professional Services, to own and evolve AXIS Road Service, a mission-critical dispatch platform used by AAA and CAA Auto Clubs across North America for emergency roadside assistance. AXIS supports high-volume, real-time operations where reliability, speed, and accuracy are essential. 

In this role, you will work closely with auto club business units to support the successful launch, implementation, and adoption of AXIS. You will assess customer needs, recommend solutions, and help shape rollout strategies aligned with each club’s operational requirements. You will define and execute the product strategy and roadmap with a focus on modernization, including cloud readiness, API-first architecture, and responsible AI enhancements, while maintaining 24/7 operational stability. You will collaborate closely with customers, engineering, professional services, support, and third-party partners to evolve legacy capabilities toward a more modern, scalable future. 

This role is open to candidates across Canada, preferably those based in the Eastern Time zone or able to work ET hours. 

Campana Systems is part of Gemini, an operating group within Constellation Software Inc. (CSI). Being under CSI—a global leader in vertical market software—means we benefit from the stability, innovation, and long-term investment philosophy of a world-class software organization, while still operating with the agility and culture of a specialized team. 

Learn more about us here: 
➡️Campana Systems: https://campana.com 
➡️Gemini: https://www.csigemini.com/ 
➡️Constellation Software: https://www.csisoftware.com/ 

 Key Responsibilities: 

• Customer & Market Insight: Act as the primary product liaison for AAA/CAA clubs; conduct ongoing discovery to understand pain points and opportunities. 

• Product Strategy & Roadmap: Own the vision and multi-year roadmap, including modernization and AI initiatives such as intelligent routing, predictive dispatch, fraud detection, and analytics. 

• Delivery & Execution: Translate needs into clear requirements, manage the backlog, and partner with Agile teams to ensure high-quality delivery. 

• Go-to-Market & Enablement: Support sales, professional services, and support with product messaging, demos, training, and rollout planning. 

• Cross-Functional Leadership: Partner with engineering, BI, and support teams; act as product owner during high-impact incidents. 

• AI & Modernization: Lead responsible AI initiatives that deliver customer value while maintaining operational trust and reliability. 

About You: 

• 3+ years of Product Management experience in enterprise or operational software 

• Experience with mission-critical, dispatch, logistics, or fleet systems 

• Strong Agile/Scrum experience 

• Comfortable working with both modern and legacy platforms 

• Proficiency with Jira, Confluence, and Microsoft Office 

• Willingness to travel across North America (more details below) 

You Are: 

• Accountable and reliable — meet demanding deadlines while adapting to shifting priorities 

• High trust — do the right thing for customers without cutting corners 

• A quick learner and analytical thinker — able to absorb complex systems and details rapidly 

• Highly organized and effective planner — able to prioritize, structure work, and drive outcomes 

• A strong problem-solver — resourceful, creative, and solutions-oriented 

• Proactive — anticipate customer needs and act without needing direction 

Bonus If You Have: 

• Experience with project management methodologies 

• Familiarity with AI/ML concepts applied to operational systems 

• Experience with APIs, integrations, telephony, mobile platforms, or routing services 

• Pragmatic Marketing certification or formal product management training 

• Experience presenting to executive and customer leadership audiences 

Travel Requirements:  

Travel frequency varies based on project needs and customer engagement but can include:  

• Periodic travel to Campana’s Waterloo, Ontario office 

• Onsite visits to customer locations across North America 

• Attendance at industry conferences, working groups, and planning sessions 

What's important to us at Gemini

Make long term investments

In people, technology, and customers. What goes around comes around and when possible, we try to pay it forward.

Growth through learning

Learning is the key to success. We encourage employees to share their expertise and best practices with their peers. That way, we all grow together.

Autonomy

Our staff operate independently in a decentralized structure. Whenever possible, we provide the independence required to drive growth and success.

Trust comes first

We believe in full transparency and ongoing communication; if there is a problem, we try to work collaboratively on solutions
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Trust Comes First: We aim to be transparent about our pay practices. We post what we reasonably expect to pay for this position at the time of posting, based on factors such as role scope, market data, internal equity, and experience. Beyond base salary, we offer a comprehensive total rewards package that may include health and wellness benefits, paid time off, learning and development opportunities, and other employee programs designed to support your well-being and growth.
 

Human-Centered, AI-Supported: We may use AI tools to support and streamline parts of our recruitment process, such as scheduling, application review, and note-taking. AI helps us work more efficiently and consistently, but it never replaces human judgment. All hiring decisions are made by people not machines. Interviews are conducted by real team members who want to get to know you and your experience. AI is used to reduce bias, improve fairness and streamline processes, while keeping human connection and individual stories at the heart of our process.

We follow a robust job requisition process at Gemini to ensure that posted jobs are open and available.