OUTGROWN YOUR OWN BACKYARD? COME PLAY IN OURS.

At Columbia, we’re as passionate about the outdoors as you are. And while our gear is available worldwide, we’re proud to be based in the Pacific Northwest, where natural wonders are our playground.  

Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: “It’s perfect. Now make it better.” As pioneers of relentless improvement, we are constantly evolving. 

We believe the outdoors is ours to protect and strive to keep our planet healthy. We believe in empowering people to experience the outdoors to the fullest.  

And we believe in you.  

ABOUT THE POSITION

The Senior Manager, Payments & Fraud is a strategic leader within the Corporate Treasury team and reports to the Director of Treasury. The individual selected for this position must have a broad eCommerce Payments and Fraud skillset and considerable experience leading a geographically dispersed team of specialists.

They also need to have effective communication and influencing skills as they will regularly interact with senior level executives who oversee multiple functions. At the same time, they must have the ability and technical knowledge to roll up their sleeves and dive into detailed conversations with functional specialists.

Relationship building, negotiation, and influencing skills are also critical in this role, because vendor management (payment processors, consultants, banks, and issuers) is a critical aspect of this role.

*This position is a hybrid work model with 3 days per week onsite requirements in our Portland, OR office. 

CORE RESPONSIBILITIES

• Develop and drive near and long-term Global Payments and Fraud strategies.

• Expand oversight of Payments and Fraud to all brands and geographies.

• Optimize Columbia’s payment processing platform to attain the highest level of payment authorization possible while maintaining acceptable levels of fraud and chargebacks.

• Continually evaluate which payment methods and processors represent optimal solutions for Columbia from both a revenue generation and cost efficiency standpoint.

• Serve as the primary contact and liaison for payment processors, consultants, and vendors across all brands and regions.

• Collaborate with multiple stakeholders to analyze, implement, and support new payment methods.

• Develop a team of payment and fraud specialists.

• Remain current on practices and trends in the Payments and Fraud space.

• Identify and address cross channel fraud and exploitation in the payments space.

• Regularly provide updates to senior leadership on Total Retail Profitability and KPIs.

• Oversee Quarterly Business Reviews (QBR) for all major Payments and Fraud vendors.

CORE COMPETENCIES

• Expertise: In-depth knowledge of core Payments and Fraud concepts, principles, and practices. Working knowledge of other corporate functions and how they interact with Treasury.

• Leadership: Adept at leading diverse and geographically dispersed teams. Drive for results and clear obstacles along the way, while exhibiting professional maturity and self-awareness.

• Decision Making: Be comfortable and confident making decisions guided by functional strategies and corporate business objectives that impact medium to long-term results.

• Problem Solving: Direct the resolution of complex business issues by applying advanced analytical thought and judgment. Leverage your team to identify issues and opportunities, analyze potential solutions, and provide recommendations. Help your team develop plans to execute approved recommendations and see them through to completion.

• Negotiation and Influence:  Negotiate and influence decision making of senior executives and major vendors on significant matters.

• Self-Driven: Takes initiative, leads complex projects, and leverages team to meet deliverables.

• Meticulous: Pays strict attention to detail.

• Flexible: Can quickly shift between responsibilities and adjust to the needs of the business.

• Continuous Improvement: Not satisfied with maintaining the status quo. Looks for opportunities to improve processes and leverage technology to reduce manual work.

• Growth Mindset: Believes anyone can improve their abilities and talents with effort and persistence and has an intense hunger to learn and grow.

REQUIREMENTS

• Bachelor’s degree in accounting, business administration, finance, economics, mathematics, computer science or related field. Master’s degree preferred.

• 10+ years of experience in payments, ecommerce fraud management, financial services, or related field.

• 10+ years of experience leading teams. Demonstrated experience working in a team setting and successfully navigating cross-functional relationships in a large international company.

• Extensive payment processor implementation experience, including standard methods (e.g., Visa, Mastercard, AMEX) and alternative methods (e.g., Apple Pay, Klarna, PayPal).

• In-depth understanding of payment and fraud industry regulations.     

• Project management and data analytics experience preferred.

• Effective communication (written and verbal), interpersonal, organizational and time management skills.

• Works well under pressure with demonstrated ability to manage multiple competing deadlines.

• Strong technical skills, including advanced proficiency using Microsoft Office products, payment processing platforms (including: Adyen, AMEX, CyberSource, Klarna, PayPal), fraud tools (Ekata), and reporting software (BW).

CONDITIONS

Job requires hours that may occasionally exceed 8 hours per day and/or 40 hours per week during times of peak activity. Evening meetings and/or weekend work occasionally required to collaborate with people in other time zones and to ensure timely project completion. Some job pressure exists in the balancing of several projects with conflicting and sometimes changing deadlines.

#Hybrid

#LI-LC1

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company. 

Columbia Sportswear is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The Know Your Rights poster is available here: https://www.eeoc.gov/poster The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf Columbia Sportswear is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter.

At Columbia Sportswear Company, we’re proud to offer regular full-time employees a benefits package that includes a variety of services and products to help make your life and work more rewarding. Our benefit programs contribute to overall employee well-being by aligning those programs with the fundamental elements of well-being: physical, social/emotional, financial, career and community. Benefits that can protect your family’s financial future and help you save money through our 401k plan plus a generous company match. Columbia offers medical, dental, vision, life Insurance, disability, flexible spending accounts, health savings account, and an assortment of voluntary benefit offerings (accident, critical illness, hospital indemnity, and legal services). In addition, Columbia offers EAP + which is free and confidential 24/7/365 counseling services. We have extensive wellness benefits, employee discounts and a generous time off program available.

If you need an accommodation/adjustment to successfully complete and submit your application, please reach out to [email protected] with the Subject: Applicant Assistance Requested.