Team & Position Details:

The Benefits & Payroll Manager owns the day-to-day operational administration of all company benefit programs. This role ensures the benefits engine runs accurately and cleanly across HRIS, payroll, retirement systems, and carrier platforms, while also serving as a steady, knowledgeable resource for employees navigating benefit questions and challenges. 

This is a hands-on role for someone who understands how benefits function mechanically and financially, not just administratively. The ideal candidate can reconcile deductions and contribution files, diagnose system discrepancies, and interface confidently with brokers and carriers, while also providing thoughtful, supportive guidance to employees.

This role does not set benefits strategy or lead vendor negotiations but is expected to understand plan operations deeply and escalate risk, compliance, or financial concerns appropriately.

As the Benefits & Payroll Manager, your responsibilities will include:

Benefits Operations & Systems Ownership

• Administer all health & welfare, retirement, and ancillary benefit programs
• Maintain accurate benefit configurations within HRIS and payroll systems
• Ensure employee deductions and employer contributions are correctly calculated and transmitted
• Reconcile payroll deduction files to carrier invoices and identify discrepancies
• Audit 401(k) contributions and support timely remittance
• Manage eligibility feeds and troubleshoot carrier file transmission issues
• Pull, analyze, and compare reports across systems to validate data integrity
• Diagnose root causes when discrepancies arise and resolve issues independently when appropriate
• Escalate compliance-sensitive, financially material, or systemic issues to leadership

Broker & Vendor Interface

• Serve as primary operational contact with benefits broker and carriers
• Resolve claim issues, eligibility errors, billing discrepancies, and enrollment problems
• Track open issues to resolution and ensure clean follow-through
• Support annual open enrollment logistics and implementation of approved plan changes
• Coordinate required filings and documentation in partnership with broker and leadership

Employee Support & Issue Resolution

• Serve as primary point of contact for employee benefit questions
• Provide clear, empathetic guidance during complex or sensitive situations (claims, life events, coverage issues)
• Translate technical benefit language into practical next steps
• Troubleshoot issues across payroll, HRIS, and carrier platforms on behalf of employees
• Maintain professionalism and discretion in high-emotion or high-stakes situations
• Recognize patterns in employee concerns and recommend operational improvements

Compliance & Documentation

• Maintain plan documents, notices, and required employee communications
• Support compliance with ERISA, ACA, COBRA, Section 125, and related regulations
• Assist with annual filings (e.g., Form 5500) and audits
• Ensure documentation and processes meet internal control standards

Skills that will help you thrive in this role:

• 5+ years of hands-on benefits administration experience
• Strong understanding of health & welfare and retirement plan operations
• Experience reconciling payroll deductions and carrier invoices
• Ability to pull and analyze reports across HRIS, payroll, and vendor systems
• Experience working directly with brokers and insurance carriers
• Strong troubleshooting and root-cause analysis skills
• Professional, steady presence when supporting employees through complex issues
• Experience in a multi-state environment
• Familiarity with benefits-related payroll compliance
• HRIS and payroll system configuration experience
• CEBS, SHRM-CP/SCP, or similar certification

What success looks like:

• Benefit deductions, contributions, and invoices reconcile cleanly
• Systems and carrier feeds operate accurately with minimal disruption
• Employee issues are resolved efficiently and compassionately
• Escalations are thoughtful, timely, and well-judged
• Leadership has confidence that benefits operations are controlled and reliable

Virtruvian qualities that will set you up for success:

• Thinking outside of the box to respectfully challenge your teammates and managers in the pursuit of excellence
• Strong sense of urgency with an action-oriented mindset
• Able to collaborate and adapt to shifting priorities as business needs evolve
• Comfortable with asynchronous communication including slack, email, zoom, etc.

Perks & Benefits:

At Virtru, we believe people do their best work when their wellbeing is put first. This is why we make your wellbeing our priority with a thoughtful and holistic program that encompasses Occupational, Mental, Social, Physical, and Environmental Wellness by offering benefits such as…

• A Flexible PTO policy — we strongly encourage you to take time off (in addition to 14 holidays) to ensure that you are getting the proper time needed to unplug and recharge.
• A $1,500 annual Learning & Development Stipend focused on providing you the resources to continually learn and professionally grow.
• Frequent company-sponsored team celebrations that provide ample opportunities to connect with teammates and be social!
• Access to an Employee Assistance Program
• Access to Headspace, a mental health app tailored to your specific needs.
• A flat 3% contribution to your retirement account
• A high degree of flexibility — Have an appointment, errand, or family\ emergency to take care of? Hop to it! We give you the time and space to take care of you and your own first.

In addition to wellbeing, Virtru places a strong emphasis on diversity, equity, inclusion, and belonging. Our DE&I Council is dedicated to fostering an inclusive workplace and making the psychological safety of each and every one of our teammates a top priority.

Additional perks include:

• Competitive compensation
• Generous parental, medical, and bereavement policies
• 401K contribution and stock options
• Full medical, dental, and vision benefits
• New Hire Swag and IT Welcome boxes
• Structured semi-annual 360° performance reviews

Virtru is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. Virtru is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.