Overview of role:

Automation Analyst is responsible for supporting continuous improvement initiatives across the HR teams, helping to identify automation opportunties, proposing & creating desktop automation solutions.  The role will also involve close partnership with our Automation Center of Excellence (CoE) team & peers across our global Continuous Improvement (CI) team to understand right automation solution, leveraging from internal tools where possible ensuring the roadmap is accurately prioritized & timelines are achieved.

Responsibilities:

• Identifies technical solutions that meet emerging needs and improve efficiency of processes from an automation perspective.
• Implements and maintains applications/developments including configuration, updates, testing, troubleshooting and documentation.
• Consults with process owners, supervisors, managers & key stakeholders to understand the improvement opportunity ensuring support in the transformation of high quality, process execution throughout the HR organization.
• Act as a change agent to improve existing processes, working closely with our CI Champions to leverage from their knowledge & expertise.
• Ensure the global CI tracker is up to date, avoiding duplication of items & ensuring accuracy in report outs.
• Brings forward new suggestions / ideas through team interactions, feedback & process reviews.
• Flexible in approach to support core CI team, taking an interest in training, quality audits & presenting demos and / or status updates.
• Ensures regular contact & interactions with regional counterparts to strenghten skill set & support automation progression.
• Support global projects as required whilst maintaining steady progress in automation delivery within region.
• Actively engage with the global CI team to ensure standardization & alignment of ‘ways of working’ whilst supporting a ‘one team’ mindset.

Job Requirements:

• Experience using MS Office 365 process automation tools Power Automate, Power Apps and SharePoint
• Business intelligence tool (Power BI) 
• Desired knowledge of automation software (UIPath,  BluePrism, etc)
• Able to handle large amount of data in excel or other data base programs
• High Analytical and Problem-Solving skills
• Desired experience on Continuous Improvement/Lean Initiatives
• High English Proficiency (written and spoken), capable of delivering presentations in English
• Oral and written communication skills
• Ability to understand and develop successfully partnerships with customers and peers
• Detail oriented
• High Customer Service orientation