Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary:
Transport Operations Training Manager, North America is responsible leading the training team supporting Transport Service Centers in North America.  This roles is responsible for ensuring all technicians and other supporting roles within our Service Centers are adequately trained to provide premium aftermarket service to our customers.  This role will oversee the development and deployment of tiered based training programs, ensuring sufficient technical abilities across our Transport Service Centers in North America and involves travel throughout North America. This role will also partner with Service Center leadership to identify skillset gaps within Transport Service Centers and develop action plans to address. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.    

Responsibilities:

• Oversee the development and deployment of structured, tier-based technical training program for Flygt technicians, with support from Learning & Development and technical subject matter experts. 

• Work closely with Service Center leadership in identifying training deficiencies within our existing Service Centers and develop action plans to address.

• Ensure all Transport technicians are sufficiently on-boarded and actively progressing through tiered-based training programs.

• Support the development of standard operating procedures pertaining to in-shop repairs, start-ups and field repairs, in addition to administrative activities performed within the Service Center, i.e. scheduling, procurement, workorder processing, quoting, etc…

• Oversee Service Max software, ensuring alignment to business/customer requirements.

• Manage a team of two (2) individuals, providing guidance, feedback and support.

• Align with Product Management to ensure new product development is sufficiently supported for aftermarket service.

High Impact Behaviors:

• • Strategic Decision-Making: A manager must be able to assess complex situations, consider long-term implications, and make decisions that align with the organization’s vision and goals. This involves critical thinking, foresight, and the ability to balance various stakeholders’ interests.

• • Effective Communication: Clear and transparent communication is vital for a manager. This includes articulating vision, expectations, and feedback in a way that motivates and engages team members. It also involves active listening and openness to input from all levels of the organization.

• • Fostering Team Growth: A high-impact manager invests in the development of their team members. This behavior includes mentoring, providing opportunities for professional growth, and creating an environment where continuous learning is encouraged and valued.

Qualifications:

• 5 years related experience working in the field of waste water projects and products.

• High School Diploma required.  Continued education is preferred, but not required.

• Strong working knowledge of the theories governing the operation and application of various Flygt and other relevant Xylem brand products is preferred.

• Working knowledge in water/wastewater processes, including pumping and various treatment equipment

• Experience with ServiceMax, Steeb is a plus

• Experience with electrical control panels, VFD’s, PLCs, SCADA systems and other electronic systems and instrumentation is preferred.

• Strong leadership, prioritization and communication skills (written and verbal) are necessary to help define, develop and enforce initiatives.

• Must be proficient in Microsoft Word, PowerPoint, Excel, Quote for Service, & SFDC.

Salary range:

$91,500.00 - $164,500.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.