Job Location

Warsaw

Job Description

Are you passionate about solving challenging business problems? Do you possess a curious and creative mindset with a bias towards taking action? If so, CE Data Operations Specialist role may be the perfect fit for you!

Scope of responsibility:

• Leading and continuously improving the end-to-end service delivery for a Service or critical business processes on a regional or global level or for different applications.
• Having an in-depth understanding of the service and business and ensures that the support model and other operational requirements such as SLAs and OLAs with customers and partners meet the customer expectations.
• Delivering operational excellence through using different practices such as ITIL and SRE.
• Continuously seeking for opportunities to drive efficiencies through standardization, automation and simplification.
• Owning the crisis management activities for complex and high-impact outages.
• Accountable for all aspects of service delivery including overall quality of service, service transition, vendor management and service level management.

Job Qualifications

Qualifications:

• Customer service skills: engagement, emotional intelligence and perseverance.
• Analytical skills: resolving complex technical issues requires exceptional analytical skills.
• Multitasking skills: a first-line support agent balances multiple issues simultaneously.
• Good interpersonal and communication skills.
• Organization skills: keep accurate records of the types of problems, support and resolutions to be handled, tracking of raised tickets and follow up on their progress
• SRE skills: driving improvement efficiency and effectiveness of processes and quality of service delivery.

Ready to shape the future with us? Apply now and be a driving force in the evolution of talent acquisition at P&G!

Interested to know how the recruitment process looks like? Watch this video to learn more! https://www.youtube.com/watch?v=0bicvbpy0gI

Please apply by submitting your CV in English!

P&G’s Day 1 starts with you doing something that matters – making an impact on the world, P&G brands, and your career. You’ll be at the core of breakthrough innovations, be given exciting assignments, lead initiatives, and take ownership and responsibility. And you will do this in creative workspaces where new ideas flourish. All the while, you’ll receive world-class training to help you become a leader in your field. And it’s not just about what you’ll do, but how we will make you feel: welcomed, valued, purposeful, challenged, heard, and inspired.

We commit to provide you with equal opportunities in employment. We value diversity, and we do not discriminate on the basis of race, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status….

In case of any questions, you can get to know us better here: https://www.pgcareers.com/

Job Schedule

Full time

Job Number

R000103887

Job Segmentation

Experienced Professionals (Job Segmentation)