Job Category:

Sales, Marketing & Product Management

Schedule:

Full time

Job Description:

PURPOSE AND SCOPE

This position provides sales support to outside sales representatives in Arbon and independent dealers and is responsible for monitoring and addressing all inbound sales/service requests from current or potential customers.  This position provides an immediate, “live person” response to requests coming from Rite-Hite websites, and will facilitate a connection between the correct sales rep and the customer/prospect. In addition, this position is responsible for answering questions, supplying resources, and following up to ensure the needs of the customer/prospect were met.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Monitors a variety of customer communication channels such as email, website, etc.) and responds in a timely manner to ensure a consistent and positive experience with Rite-Hite and all Rite-Hite representatives.

Accurately manage all inquiries using SalesForce and/or other lead management systems.

Qualify and assign leads to appropriate salespeople ensuring the customer is handed off effectively and efficiently.

Maintain a solid level of product and service knowledge. Have command of product resources available to customers (ex: the website) and internal stakeholders who can assist with questions and issues.

Assisting customers with requests for technical manuals, literature, or other information or will forward the request to other personnel if needed.

Track and report information on inquiries, leads, and other data.

Work with Corporate Marketing to expedite leads obtained from webinars, events, trade shows and all other types of marketing campaigns. Determine the best way to follow up with the contacts and help to distribute the leads to the correct sales representative.

Provide lead summary reports/results and identify trends in lead results for use by marketing and sales.

EDUCATION and/or EXPERIENCE

The successful candidate will possess:

• Associates degree (A. A.) from two-year college or university, or,
• One or more years related experience and/or training, or
• Equivalent combination of education and experience. 
• Experience with SalesForce and Microsoft office preferred.

KNOWLEDGE / SKILL REQUIREMENTS:

The ideal candidate will demonstrate:

• Good verbal and written communication skills
• Multitasking skills, with the ability to independently prioritize and execute
• Proficiency with Microsoft Office Suite

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities

Company Description:

Arbon Equipment – A Rite-Hite Company is the global leader in the manufacture and distribution of industrial loading dock and door equipment.  Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff.  We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.

We Offer:

Arbon Equipment – A Rite-Hite Company provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.

Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.