Reporting to the Director, Account Management, Specialized Lending, the Credit Risk Senior Analyst is a key part of a team of Account Management professionals whose primary role is to complete accurate & concise annual reviews of commercial & personal loans with assurance that all of Manulife Bank’s credit risk policies, procedures and regulatory guidelines are being adhered to.

This job description does not represent a comprehensive listing of all job duties that are required of the employee performing this role.
 

Responsibilities

• Responsible for the annual review of a portfolio of Specialized Lending loans through the gathering and evaluation of insurance & Bank documentation, ensuring compliance to company policies, standards & procedures and adherence to all financial industry regulations.

• Review of loans using an established review methodology, assist in identifying actual and potential loan issues at the earliest possible time; loans that are not compliant are highlighted and actioned in accordance with file escalation processes.

• Request, review, & evaluate documentation provided by the advisor and/or client required to complete annual reviews; ensuring loan reviews are conducted in a timely, accurate and professional manner.

• Investigate, evaluate, and analyze documentation provided to ensure all legal, Anti-Money Laundering (AML) and Know-Your-Client (KYC) legislation requirements have been satisfied and refer suspected fraud to internal business partners.

• Track, document, and update all assigned reviews, completed reviews, & in process reviews, with monthly completion targets for annual reviews.

• Recommend changes to policy, standards, operational processes, and procedures as needed based on deficiencies or gaps noted through the loan review process.

• Other activities include completion of loan withdrawal requests, updates/requests to Credit Risk Management, and completion of other customer enquiries in a timely manner.

• Build and maintain professional relationships and work collaboratively with all lines of business within the Bank, including Account Management, Sales, Account Support, and Credit Risk Management.

How will you create impact?

The Credit Risk Senior Analyst will play a pivotal role in maintaining the Specialized Lending loan portfolio through primarily the completion of annual loan reviews, as well as assisting the team with other portfolio activities and requests.

You will have a real impact on ensuring the Bank is maintaining its Specialized Lending portfolio in a sound fashion, working in a dynamic, fast-paced environment with partners across several different areas of the Bank.  

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters. 

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone

What we are looking for

• 3- 5 years (minimum) of experience in underwriting/loan review/credit review of Personal and/or Commercial loan products

• Firm grasp of lending credit principles and ability to comprehend insurance policy documents; experience with financial statement analysis is an asset.

• Strong communication skills, including the ability to convey complex ideas clearly and concisely.

• Demonstrated ability to prioritize and manage multiple assignments in a fast-paced environment to meet deadlines with efficiency and accuracy

• Exceptional interpersonal skills, with the confidence, credibility, and ability to work effectively within the organization

• High level of professionalism, self-motivation and sense of urgency with the ability to work successfully with minimal supervision.

• Demonstrated ability to use MS Office (MS Word and Excel and internet-based communication mediums) – knowledge of Manulife Bank systems is an asset.

• Exemplary proficiency (spoken and written) in English (with French bilingualism being an asset for this role).

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.

• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.

• Continuous innovation
  We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Waterloo, OntarioHybrid

Salary range is expected to be between

$49,575.00 CAD - $82,625.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.