Senior Office Coordinator Clerical 

Join Cleveland Clinic Tradition Hospital’s team of caregivers that provide top-quality patient care to the communities in and around Port St. Lucie. Opening its doors in 2013 and expanding in 2017, this state-of-the-art acute care facility has 177 patient rooms and offers services in a wide variety of specialties to meet community needs. You'll be supported as you follow your dreams and find where you belong, here at Tradition Hospital.   
 

Exceptional care is a team effort — both at the bedside and in the office. Even if you’ve never considered healthcare as the next step, you’ll find there are many paths to creating a career centered on what matters most to you. There are opportunities to grow and evolve within your role — and even explore new career areas beyond it. 
 

A caregiver in this position works 6:30am – 6:00pm.  

A caregiver who excels in this role will:  

• Act as the "gateway" for patient access directly through the physician's office and handle the daily operations of the practice.  

• Supervise all clerical operations as they relate to the support and maintenance of the physician's practices.  

• Ensure caregivers perform daily duties including, but not limited to, answering the phone and triaging calls, scheduling appointments/diagnostic testing and/or surgical procedures, obtaining referral/authorizations, maintaining physician(s) calendar, reconciling and batching charge tickets, and handling all issues related to the physician's practice. 

• Participate in the interviewing and hiring process. 

• Coordinate and implement the training of new caregivers and identify/address areas of concern. 

• Ensure caregivers meet all requirements during their 90-day new hire period. 

• Ensure continuous training, education, and development of clerical caregivers. 

• Conduct and complete performance evaluations for all caregivers after 45 and 90 days of employment and annually. 

• Maintain accurate employee records, process/monitor timecards, employee overtime, and employee PTO requests in a timely manner consistent with budgetary guidelines. 

• Document any and all policy violations and follow the procedure for the issuing of a corrective action in a consistent manner. 

• Oversee the daily operational workflow, assess workload, evaluate staffing needs, and make arrangements for coverage. 

• Comply with and support all internal policies, CCF initiatives, and activities to ensure the effective utilization of department resources and the ongoing success of daily operations. 

• Meet with assigned caregivers to deliver information, educate on internal policies and procedures, obtain feedback, and provide open communication within the team. 

• Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patients, Central Appointments, and/or other medical departments. 

• Review the Expert Notify list daily and the Open Encounter report weekly to ensure that charge tickets are batched and submitted and that open encounters are worked in a timely manner. 

• Monitor departmental phone stats daily ensuring patient phone access directly through the physician's office, meeting target of 90% answer rate. 

• Submit weekly phone access statistics for all departments on the Symposium system and participate in biweekly meetings with Administration to review. 

• Ensure that caregivers obtain proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module. 

• Identify whether a patient needs a referral and/or authorization and obtain referral and/or authorization for same day add-on appointment and same day inpatient hospital admissions. 

• Assist with calendar, meetings, and travel arrangements as requested and ensure proper forms are completed. 

Minimum qualifications for the ideal future caregiver include:  

• Five years of medical office and/or medical insurance experience.

• Two years of supervisory experience or a bachelor’s degree. 

• Strong leadership, management, customer service, organizational, arithmetic, interpersonal and computer skills.  

• Ability to organize, motivate and develop staff.  

• Ability to analyze operational aspects of respective departments and provide input. 

• Knowledge of medical terminology gained through experience or formal coursework. 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/