Refer a Friend Program!

Posted:
11/27/2024, 12:24:56 PM

Location(s):
San Jose Province, Costa Rica ⋅ San José, San Jose Province, Costa Rica

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

Interacts with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately.

What You'll Do:

Hello Goslings!

Please feel free to refer all your friends and family members. Take into consideration that every candidate hired will count for the Referral Program.
"This Post is only for Bill Gosling Outsourcing Employees"

Here are the details for the position required:

As a Call Center Agent you will:

Interacts with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner.  Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately.

Key Responsibilities

  • Professionally respond to all customer requests received by phone or email, accurately in a timely fashion, inbound and/or outbound, as required
  • Provide customers with information about their products and/or services
  • Negotiate payment terms and arrangements, where applicable
  • Update customer files with appropriate information ensuring regulatory, client specific, and corporate guidelines are followed
  • Problem solve to find the best solution for each customer

Requirements

  • English Proficiency of CEFR B2 / 85% or better
  • Successful completion of high school education is preferred

About You

  • Enjoy talking to people on the phone, and have excellent listening and communication skills, both written and oral
  • Ability to connect with customers with empathy and offer helpful solutions
  • Passionate about helping others
  • A desire to grow and drive your career forward

Why Work With Us?

  • Monthly salary $800 to $950 USD, with the potential to earn up to $250 USD in monthly bonus. Performance Bonus
  • Birthday day off (paid)
  • Marriage Leave (3 days paid)
  • Bereavement Leave (3 days paid)
  • Free counseling sessions
  • Point-to-point transportation
  • Annual merit increase
  • Asociacion solidarista 
  • Dental Benefit
  • SmartFit Partnership
  • Employee Discount Hub (Discounts in restaurant, hotels and flights)
  • Free parking for all employees
  • An amazing work culture where you can learn and grow
  • Opportunities for internal growth within the company

About Us

Bill Gosling Outsourcing provides a career opportunity in Customer Service, with various shifts and full-time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.

Where are we located?

We are located in the beautiful Centro Corporativo El Cafetal in La Ribera de Belén, Heredia beside the Marriott Hotel.

Check us out for yourself!

Twitter & Instagram: @bgocareers

Facebook: @BillGoslingOutsourcingCR

LinkedIn: @BillGoslingOutsourcing

Website – https://www.billgosling.com/careers

What We're Looking For:

Why Join Us?

  • Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.

  • Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.

  • Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.

  • Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

  • Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.

  • State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.  

  • Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Ready to be part of something great? Apply today and let’s shape the future together!

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives!

Get to Know Us Better!

Curious about our culture? Wondering what a day in the life here looks like? Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram: bgocareers 

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website – https://www.billgosling.com/careers